Sales and Customer Service Trainer

About the job

Company Description Prudentia Learning Solutions delivers comprehensive solutions across the Talent Value Chain. Our offerings include online assessments to evaluate talent, blended learning solutions that focus on performance-driven development, and continuous training programs to measure and enhance skills. We also specialize in talent engagement initiatives such as “Skill Fests” and provide performance management solutions to track progress and nurture the retention of top talent. Our innovative approach empowers organizations to develop their workforce effectively and cost-efficiently. Role Description This is a full-time, on-site role based in Mumbai for a Sales and Customer Service Trainer. The Trainer will be responsible for developing and delivering training programs to enhance customer service and sales skills. Responsibilities include creating training plans, facilitating engaging workshops, monitoring individual progress, and providing constructive feedback. The role also involves collaborating with teams to align training initiatives with organizational goals and evaluating the effectiveness of training programs. Maximum CTC: ₹4.8 LPA Trainer – Job Description • Minimum 3 years of training experience • Minimum 5 years of overall work experience • Industry exposure in Telecom / Handset / Retail / Banking • Graduate in any discipline • Strong expertise in Customer Service Training and enhancing Customer Satisfaction • Exceptional Communication skills and Interpersonal Skills • Proven ability to nurture and improve Customer Service standards • Experience in delivering engaging workshops and training sessions • Bachelor’s degree in a relevant field, such as Business, Communication, or Training and Development • Strong organizational and analytical skills to assess training effectiveness • Proficiency in using modern training tools and techniques is a plus

Qualifications

• Bachelor’s degree in a relevant field
• Minimum 3 years of training experience
• Minimum 5 years of overall work experience

About the company

Prudentia Learning Solutions delivers comprehensive solutions across the Talent Value Chain. Our offerings include online assessments to evaluate talent, blended learning solutions that focus on performance-driven development, and continuous training programs to measure and enhance skills. We also specialize in talent engagement initiatives such as "Skill Fests" and provide performance management solutions to track progress and nurture the retention of top talent. Our innovative approach empowers organizations to develop their workforce effectively and cost-efficiently.