Sales Manager

About the job

Job Summary: The Area Sales Manager is responsible for managing and driving sales growth within key accounts and distribution channels for Installed base. The role focuses on identifying and nurturing relationships with strategic customers, offering tailored service solutions, and ensuring customer satisfaction. The individual will collaborate with internal departments and implement strategies to grow the service sales portfolio in key accounts and distribution channels. Key Responsibilities: Key Account Management: • Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty. • Understand customer needs and provide tailored service solutions to address them. • Identify new business opportunities and areas for expanding service offerings within key accounts. • Coordinate with internal teams to deliver excellent service and product support to key customers. • Monitor customer satisfaction and resolve any issues or concerns promptly. Distribution Channel Management: • Manage and grow the distribution network by establishing strong relationships with partners. • Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities. • Train and support distributors on service offerings, sales techniques, and product updates. • Monitor distributor performance and work on strategies to enhance sales within distribution channels. Sales & Business Development: • Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities. • Negotiate contracts, pricing, and service agreements to ensure profitability. Collaboration with Cross-Functional Teams: • Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions. Reporting & Forecasting: • Hands on experience on CRM tool for opportunity management. • Provide regular sales forecasts, performance reports, and customer feedback to senior management. • Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions. • Monitor competitor activities and industry trends to stay ahead in the market. Customer Satisfaction & After-Sales Support: • Ensure high levels of customer satisfaction through post-sales support and follow-up services. • Address customer complaints or service-related issues promptly and professionally. • Identify opportunities for upselling and cross-selling services to existing customers.

Requirements

• Sales Growth
• Key Account Management
• Service Solutions
• Customer Satisfaction

Qualifications

• Bachelor’s degree in mechanical engineering
• MBA

Preferred Technologies

• Sales Growth
• Key Account Management
• Service Solutions
• Customer Satisfaction

About the company

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity.