Scrum Master/Team Coach

About the job

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technical Program Management Overview Vocalink, a Mastercard company technologies power the UK’s real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits. Are you a leader, influencer and innovator? Do you want to be part of an agile development, collaborative environment? Are you motivated to be a part of Vocalink team who supports UK National Infrastructure? Role Vocalink are looking for a Scrum Master/Team Coach who will be a key member of an Agile Team to assist the team in meeting their delivery goals and is responsible to facilitate and ensure that the Lean and Agile principles and values are being followed within the team for improved speed and quality delivery. Required Skills: Lean and Agile principles and practices (Foundational) Scrum artefacts and techniques (Foundational) Understanding of agile practices at scale (Foundational) Facilitation Conflict Navigation Problem-Solving Communications Empathy Coaching Mentoring Technical Skills: Facilitating PI Planning Support the Agile Team coordinate and participate in Agile Release Train (ART) events during PI Planning to draft PI plans for the PI’s iterations, listing PI objectives and identifying ART risks and issues. Support the teams during PI Planning to draft PI plans for the PI’s iterations, listing PI objectives and identifying ART risks and issues. Support iteration execution Support and facilitate the team events (planning, review, and reflection and refinement) on their work and processes to help the team increase its effectiveness to deliver value. Coach Agile Team members to self-organise and self-manage in Scrum and quality practices and processes to help identify and eliminate flow bottlenecks. Work closely with Product Owners, Agile Teams, and stakeholders to deliver high-quality products that meet customer needs. Improving Flow Set up the digital tools, providing visual radiators to create transparency and collaboration. Measure and optimise flow of value by helping the team to establish metrics to assess and improve their performance. Building high performing teams Mentor the Agile Team to foster a high-performance environment of continuous flow and relentless improvement and create an atmosphere of mutual respect. o Work with Agile Team members and their functional managers to help them develop ‘T-shaped’ skills to enable efficiencies. Improve ART performance o Represent the Agile Team in the Coach Sync, PO Sync, and ART Syncs. o Participate in the ART’s System Demos and I&A events. o Help prepare the Agile Team for the I&A event by understanding the performance metrics and identify impediments that cannot be resolved by the Agile Team. Experiences Communication skills to be able to convey ideas, expectations and feedback. Be an active listener to understand team’s concerns and stakeholders needs. Empathy to understand the Agile Team members’ challenges and have genuine concern for their beliefs and feelings by creating a psychologically safe environment for open discussions. Conflict navigation to mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements. Mentoring to help the team develop a continuous learning mindset by guiding them to find solutions independently. Facilitation to guide events and ensure discussions stay on track and are productive. Adaptability to adjust to changes in requirements, team dynamics, priorities and continuous improvement. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices. • Ensure the confidentiality and integrity of the information being accessed. • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requirements

• Lean and Agile principles
• Scrum artefacts and techniques
• Facilitation
• Coaching
• Mentoring

Preferred Technologies

• Lean and Agile principles
• Scrum artefacts and techniques
• Facilitation
• Coaching
• Mentoring

About the company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper.