SDE- 2- AI & Backend

About the job

Job Title: SDE- 2- AI & Backend Job Type: Full time Location: Pune About Amber (https://amberstudent.com) About the Role: We are seeking a highly motivated, hands-on and experienced Tech Lead to join our growing engineering team. In this critical role, you will be responsible for leading and mentoring a team of talented engineers, driving the technical direction of our backend, and ensuring the successful delivery of high-quality software solutions. You will work closely with Product Managers, cross-functional teams, and stakeholders to translate business requirements into robust and scalable technical solutions. Responsibilities: Technical Leadership: • Own the overall architecture and design of our systems, ensuring scalability, performance, maintainability, and security. • Hands-on in Ruby, Python, SQL, NoSQL and event-based systems is a must. Overall the individual should be excited to build highly scalable complex distributed systems. • Mentor and guide engineers on technical best practices, problem-solving, and career development. • Foster a culture of innovation and continuous learning within the team. Product Development: • Collaborate closely with Product Managers to understand business requirements and translate them into technical specifications. • Evaluate the technical feasibility and impact of product features. • Contribute to the definition and refinement of product roadmaps. Team Management: • Lead and motivate a high-performing team of engineers. • Conduct performance reviews, provide constructive feedback, and guide the engineering wrt to their career growth. • Develop proactive and ownership culture. • Foster a positive and inclusive team environment. AI related Responsibilities: • Design, develop, and deploy Generative AI applications using the Langchain framework. • Integrate these AI solutions seamlessly with our Zendesk ecosystem via Zendesk APIs. • Build and optimize Retrieval-Augmented Generation (RAG) pipelines to provide accurate, context-aware responses from our knowledge bases. • Develop and implement autonomous AI agents to handle tasks like ticket summarization, automated categorization, and intelligent response suggestions. • Collaborate with our support and product teams to understand student needs and refine the AI solutions.

Requirements

• Ruby
• Python
• SQL
• NoSQL

Qualifications

• Bachelor's degree in Computer Science or a related field

Preferred Technologies

• Ruby
• Python
• SQL
• NoSQL

About the company

Amber is a long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment processes. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from marquee investors like Gaja capital.