Senior Account Manager

About the job

About the Role: The Senior Account Manager is responsible for the management, strategy and execution of client accounts. Job Description: • Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel. • Meeting / discussing with clients to understand their requirements and communicating the same to the team. • Working with the team to conceptualize a digital / communication campaign that meets the client's brief. • Managing client’s social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics). • Presenting campaign ideas and budgets to the client. • Providing inputs while creating digital campaigns and strategies. • Ensuring that communication flows effectively within the agency team working on the account. • Refining the details of campaigns and ensuring that client’s challenges are being addressed. • Presenting creative work to clients for approval / modification. • Managing budgets and campaign costs. • Creating reports for clients (campaigns and more). • Monitoring the effectiveness of campaigns and taking necessary steps to optimize them. • Arranging and attending meetings in order to maintain a healthy relationship b / w client and agency. • Creating 'pitches', along with the creative team. • Accountable for account success, delivery quality and client satisfaction. • Play the role of collaborator in the team that works on a particular account. Good to have: • 5 to 7 years of work experience. • Excellent client servicing skills, including oral and written communication. • Exceptionally strong interpersonal and client management skills.

Requirements

• Client servicing
• Interpersonal skills
• Communication
• Digital campaign management
• Strategic planning

Preferred Technologies

• Client servicing
• Interpersonal skills
• Communication
• Digital campaign management
• Strategic planning

Benefits

• Hybrid Working Model
• Medical Insurance
• Paid Extended Medical Leave
• Annual Reset Leave
• Extended Work from Home
• Compensatory Offs

About the company

MAD is a creative collective blending design and storytelling to craft strategic campaigns across industries. They focus on impactful brand moments and client relationships.