Senior Analyst - Marketing Analytics and Operations

About the job

Job Description Summary -Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories. Job Description Key Responsibilities - Deliver customer requirements within agreed service level agreements using structured project management. - Ensure all deliverables meet the highest standards of quality and accuracy. - Manage projects to achieve on-time delivery within stipulated deadlines. - Support creation and maintenance of standard operating procedures. - Develop and maintain knowledge repositories with qualitative and quantitative insights. - Participate actively in knowledge sharing sessions across teams. - Report technical complaints, adverse events, and special cases within 24 hours. - Coordinate distribution of marketing samples where applicable. - Maintain clear documentation and communication throughout service delivery. - Drive continuous improvement initiatives to enhance service efficiency. Essential Requirements - Proven experience in operations management and execution. - Strong background in project management with structured methodologies. - Hands-on experience within the pharmaceutical industry. - Ability to manage multiple stakeholders and complex projects effectively. - Excellent analytical thinking and problem-solving skills. - Proficiency in digital marketing and strategic marketing practices. - Strong communication skills with ability to create clear documentation. - Fluency in English. Desirable Requirements - Experience with Alteryx for data preparation and analytics. - Background in email marketing campaigns and media planning in healthcare.

Requirements

• Project Management
• Analytical Thinking
• Digital Marketing

Preferred Technologies

• Project Management
• Analytical Thinking
• Digital Marketing

About the company

Novartis India is aggressively hiring for the job profile of Senior Analyst - Marketing Analytics and Operations.