Senior Associate - Transactions Processing

About the job

Responsibilities: • To Process Various Loan servicing activities/inquiries/requests adhering to laid down procedures and ensuring that the established service standards are met. • Assists in escrow analysis on all escrowed accounts within the guidelines. • Ensure all escrow items are remitted promptly before the delinquency date. • Setup Borrower account with the Tax Vendor. • Monitor non-escrowed accounts on Watchlist and ensure timely escalation. • Adherence to the SLA’s – Productivity, Turn-around time and accuracy. • Monitoring the Mailbox and act promptly without delay. • Innovative approach to work and continuously identifies and implement Process improvements. • Take part in testing phase of new enhancements to applications. • Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals. • Provide Subject matter expertise and interpretation of procedures to less experienced individuals. • Respond independently to complaints escalated at highest level. • Provide Training and guidance to less experienced individuals and perform Quality assurance and approve the work of other staff. • Audit Loan system of record, identify customer complaints and ensure compliance. • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. • Interact with internal Stakeholders. • Receive direction from leaders. • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

• Loan Servicing
• Escrow Analysis
• Microsoft Office
• Communication

Qualifications

• University Masters/Bachelor’s degree in business or related discipline
• 4+ years of Loan Servicing experience

Preferred Technologies

• Loan Servicing
• Escrow Analysis
• Microsoft Office
• Communication

About the company

Founded in 1988 and headquartered in Atlanta, Trimont is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru , Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values.