Senior Claims In-charge

About the job

Position Name - Senior Claims In-charge Location - Bangalore Experience Range - 12 years+ Mandatory Requirement: • Educational Background: A bachelor’s degree in business, insurance, finance, or a related field is preferred. • Experience: 12-15 years of experience in General insurance Claims, Team leader qualities. Job Roles and Responsibilities: Responsible for leading and overseeing end-to-end claims operations for the South Zone, ensuring efficient handling of complex and high-value claims while maintaining service quality, compliance, and team performance. Key Responsibilities • Overall supervision of claims operations for Bengaluru and Chennai branches • Strategic handling and review of Banker’s Indemnity, Fire, and Engineering and other line of business claims • Review of large, complex, and escalated claims and settlement strategy • Coordination with insurers, surveyors, and insured • Ensuring compliance with internal processes, policy terms, and regulatory norms • Mentoring and performance management of regional claims teams • Key Performance Indicator • Claims TAT adherence • Reduction in claim escalations and re-openings • Settlement ratio for high-value and complex claims • Team productivity and retention • Audit & compliance. Qualification and Experience • Certifications: Relevant certifications from III • Technology Proficiency: Proficient in using claims management systems, CRM software, and Microsoft Office suite (Word, Excel, Outlook, etc.). Other Details: • Work from office.

Requirements

• Claims Operations Management
• Team Leadership
• Compliance

Qualifications

• Bachelor’s degree in business, insurance, finance, or related field
• Relevant certifications from III

Preferred Technologies

• Claims Operations Management
• Team Leadership
• Compliance