Senior Customer Success Advocate

About the job

Our client is seeking a highly motivated and client-focused Senior Customer Success Advocate to join their growing team in Gurugram, Haryana, IN. This hybrid role offers a dynamic work environment, blending remote flexibility with in-office collaboration. As a Senior Customer Success Advocate, you will be the primary point of contact for a portfolio of key clients, responsible for ensuring their utmost satisfaction and maximizing their value from our client's products and services. You will proactively engage with clients to understand their business objectives, provide strategic guidance, and drive adoption and retention. This involves conducting regular check-ins, delivering product training, troubleshooting issues, and identifying opportunities for upselling and cross-selling. Your expertise in building strong client relationships, combined with your deep understanding of our client's offerings, will be crucial to your success. You will collaborate closely with internal teams, including sales, support, and product development, to advocate for client needs and ensure a seamless experience. The ideal candidate will possess excellent communication, presentation, and problem-solving skills, with a proven ability to manage complex client portfolios. Experience in a customer-facing role within the technology or SaaS sector is highly preferred. You should be adept at navigating client challenges and delivering solutions that foster long-term partnerships. This role demands a proactive, results-oriented individual who is passionate about helping clients achieve their goals. Key Responsibilities: - Build and maintain strong, long-lasting relationships with a diverse client base. - Act as the primary liaison between clients and internal teams, ensuring clear and consistent communication. - Develop a deep understanding of each client's business and strategic objectives. - Drive product adoption, usage, and overall client satisfaction. - Proactively identify and address potential client issues or churn risks. - Conduct regular business reviews and strategy sessions with clients. - Identify opportunities for account growth, including upsells and cross-sells. - Collaborate with sales, support, and product teams to ensure client needs are met. - Provide training and ongoing support to clients on product features and best practices. - Contribute to the development of customer success best practices and resources.

Requirements

• Customer Success
• Account Management
• Client Relationships
• Communication
• Problem-solving
• CRM Software

Qualifications

• Bachelor's degree in Business
• Communications or a related field
• 5+ years of experience in Customer Success or Account Management
• Strong understanding of customer success principles
• Experience with CRM software

Preferred Technologies

• Customer Success
• Account Management
• Client Relationships
• Communication
• Problem-solving
• CRM Software