Senior Customer Success & Delivery Manager

About the job

ABOUT THE JOB Role: Senior Customer Success & Delivery Manager Location: India (Global role with international travel) Experience: 8+ years Core Skill: Enterprise Customer Success & Delivery Management Job Purpose Lead strategic global accounts while driving hands-on delivery for enterprise SaaS clients. Own ... the end-to-end customer lifecycle—from onboarding to renewal—ensuring operational excellence, stakeholder alignment, and revenue growth. Key Responsibilities Enterprise Account Management • Act as the primary contact for strategic global accounts. • Build executive relationships and manage escalations proactively. • Align client objectives with delivery execution. Delivery Leadership • Lead onboarding and implementation engagements. • Ensure timelines, quality, and contractual compliance. • Drive governance, risk management, and continuous improvement. Customer Success & Growth • Identify upsell and cross-sell opportunities. • Monitor adoption, satisfaction, and ensure successful renewals. • Partner with Product teams to align solutions with client needs. Stakeholder Management • Collaborate with Product, Engineering, and Support teams. • Lead executive reviews and strategic planning sessions. • Drive measurable outcomes across global accounts. Required Skills • Strong experience in Customer Success and Delivery for enterprise SaaS solutions. • Proven ability to manage large global accounts and complex stakeholder ecosystems. • Excellent communication, negotiation, and executive presence. • Strong governance, project management, and risk mitigation capabilities. • Ability to travel internationally as required. • Strategic thinker with hands-on execution mindset.