Senior Customer Success Manager

About the job

Drive Revenue Growth As a senior customer success manager, your primary objective is to boost revenue through strategic customer interactions. Key responsibilities include: Upselling • Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs. • Design targeted offers and campaigns for upselling and cross-selling based on customer usage patterns and industry trends. Customer Engagement • Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value. • Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services. Performance Tracking • Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives. Requirements Key qualifications include: • Strategic thinking • Strong communication skills • Ability to work in a fast-paced environment. Benefits • Enjoy a competitive compensation package and opportunities for career advancement. What We Offer Our company offers a dynamic work environment, collaborative team culture, and professional development opportunities.

Requirements

• Revenue Growth
• Upselling
• Customer Engagement
• Performance Tracking
• Strategic Thinking

Preferred Technologies

• Revenue Growth
• Upselling
• Customer Engagement
• Performance Tracking
• Strategic Thinking

Benefits

• Competitive Compensation
• Career Advancement Opportunities

About the company

The company focuses on boosting revenue through strategic customer interactions in the telecommunications sector.