Senior Customer Success Manager

About the job

Senior Customer Success Manager - India Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? The goal of this Senior Customer Success Manager role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys. You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes.

Requirements

• Customer Success
• Relationship Management
• AI/Digital Solutions

Qualifications

• Bachelor’s Degree in a technology or business-related field
• 10 years experience in a technology-related field

Preferred Technologies

• Customer Success
• Relationship Management
• AI/Digital Solutions

About the company

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.