Senior Customer Success Manager

About the job

is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. Our Products: • Biztalk360 • Turbo360 • Document360 "UK headquarters. Indian innovation. Global impact." Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception. We are on track towards $30 million in annual revenue – and we’re just getting started. As a Senior CSM, you're not here to just manage relationships. You will own customer outcomes, be accountable for churn and expansion KPIs, and play a critical role in how we scale success across Document360's customer base.

Requirements

• Customer Success Management
• Relationship Management
• Account Management

Qualifications

• 3 – 6 years of experience in B2B SaaS Customer Success
• Knowledge of churn and/or expansion KPIs

Preferred Technologies

• Customer Success Management
• Relationship Management
• Account Management

About the company

Kovai is a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. Our products empower over 2,500 businesses worldwide with award-winning SaaS solutions. We are on track towards $30 million in annual revenue.