Senior Customer Success Manager

About the job

Opportunity: Senior Customer Success Manager What you’ll do on the job: • Own Outcomes, Not Just Accounts: Guide a portfolio of strategic customers toward achieving their business goals with Document360. • Drive Retention & Expansion: You’ll be measured on churn and expansion KPIs. • Lead Strategic Conversations... • Identify and Solve Risks Early: Be the eyes and ears on account health... • Mentor & Model Excellence: Be a role model to junior CSMs... Who’ll be good fit: • Must have 3 – 6 years of experience in B2B SaaS Customer Success, Account Management, or Consulting. • Should have owned and moved the needle on churn and/or expansion KPIs... Why Document360? • Our NRR and GRR outperform industry benchmarks...

Requirements

• B2B SaaS
• Customer Success
• Account Management
• Churn Management
• Operational Efficiency

Qualifications

• 3-6 years of experience

Preferred Technologies

• B2B SaaS
• Customer Success
• Account Management
• Churn Management
• Operational Efficiency

About the company

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception. Trusted by global brands like Puma and HP.