Senior Customer Success Manager

About the job

Our client, a rapidly expanding SaaS company, is searching for a highly motivated Senior Customer Success Manager to join their fully remote team. In this key role, you will be responsible for building and nurturing strong, long-term relationships with our enterprise clients, ensuring they maximize the value derived from our platform. You will proactively engage with customers to understand their business objectives, provide strategic guidance, and drive product adoption. Key responsibilities include onboarding new clients, conducting regular business reviews, identifying expansion opportunities, and serving as the primary point of contact for escalations. You will collaborate closely with sales, product, and support teams to ensure a seamless customer experience. The ideal candidate possesses a deep understanding of SaaS solutions, exceptional communication and interpersonal skills, and a proven ability to influence and retain key accounts. Experience in account management, strategic consulting, or a related client-facing role within the tech industry is essential. This fully remote position offers the flexibility to work from anywhere while contributing to our mission of delivering unparalleled customer value.

Requirements

• Customer Relationship Management
• SaaS Knowledge
• Strategic Consulting
• Communication
• Account Management

Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Significant experience in customer success or account management

Preferred Technologies

• Customer Relationship Management
• SaaS Knowledge
• Strategic Consulting
• Communication
• Account Management