Senior Customer Success Manager / Functional Architect

About the job

Role Overview The Senior Customer Success Manager / Functional Architect is the single-threaded owner for a portfolio of 4–6 enterprise customers. This role combines deep functional expertise with end-to-end customer relationship ownership. This is a hands-on role requiring regular interaction with customer finance, billing, and IT teams, along with periodic travel to the US. Key Responsibilities • Own the overall relationship and success for assigned customer accounts • Attend and lead all customer meetings including status, design, and escalation calls • Act as the functional authority for: - Monetization and pricing models - Billing workflows - Revenue recognition and accounting alignment • Guide customers through enhancements, change requests, and optimization initiatives • Coordinate internally with Product, Engineering, Support, and Solution Architects • Identify risks early and drive resolution before escalation • Travel to the US approximately once every 6 months to meet customers in person Required Experience & Skills • 8–12+ years of experience in enterprise SaaS Customer Success or Implementations • Strong functional expertise in Billing and/or Revenue Recognition • Ability to manage complex customer environments independently • Excellent communication and stakeholder management skills • Willingness to work with US time zones and travel internationally What Success Looks Like (First 12 Months) • High trust and satisfaction across assigned customer accounts • Minimal escalations and strong customer advocacy • Clear account plans and expansion opportunities • Customers willing to act as references

Requirements

• Customer Success Management
• Billing Workflows
• Revenue Recognition
• Stakeholder Management

Qualifications

• 8–12+ years in SaaS
• Strong communication skills

Preferred Technologies

• Customer Success Management
• Billing Workflows
• Revenue Recognition
• Stakeholder Management