Senior Customer Success Partner

About the job

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. ... Key Responsibilities: Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk. • Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship. • Quickly resolve customer challenges by leveraging resources from across the company as needed. • Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment. • Manage the ocean & logistics contract renewals / tender handling. • Working closely with front line sales for account planning and strategy. Required Experience & Skills: • Bachelor’s degree in business or related industry preferred • Minimum 5 years of experience in Sales Support/Customer Support within similar area of expertise • Excellent communication skills.

Requirements

• Sales Support
• Customer Support
• Account Management
• Commercial Knowledge
• MS Office

Qualifications

• Bachelor’s degree in business or related industry preferred

Preferred Technologies

• Sales Support
• Customer Support
• Account Management
• Commercial Knowledge
• MS Office

Benefits

• Flexible working arrangements

About the company

Maersk is a global leader in integrated logistics, pioneering the industry for over a century. They continuously set new standards through innovation and transformation, ensuring their operations reflect the diversity and needs of the global market.