Senior Executive / Assistant Manager HR

About the job

Designation - Senior Executive / Assistant Manager HR Function - Learning & Development Location - Mumbai (Goregaon W) Qualification - Any Graduate Work Experience - 2 - 7 Years About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. About the Role: • The L&D AM / Manager will be responsible for supporting the L&D function, with a primary focus on the design, development, delivery and assessment of high-impact training and development programs. This includes aligning initiatives with broader business objectives and supporting capability-building for a future-ready workforce. • The incumbent will report to the AGM - L&D. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: • Strategic Partnership & Needs Assessment: Collaborate closely with business leaders as a key member of the L&D team to identify learning needs, then design, develop, implement, and track the impact of targeted learning solutions. • Program Ownership & Coordination: Taking end-to-end ownership of training & learning programs/projects, including coordination and communication of the same; • Stakeholder Collaboration: Working with diverse stakeholders across the organization to support the identification, development, and implementation of impactful learning initiatives; • Solution Delivery: Develop and execute learning solutions aligned with organizational goals, utilizing a blended approach including e-learning modules, online sessions, in-person classroom facilitation, and coaching. • Effectiveness and ROI Evaluation: Evaluate the effectiveness of training programs through post-workshop engagement and initiatives. Utilize data and insights derived from this process to demonstrate the ROI and drive continuous improvement in learning outcomes. • Content Development: Create and develop blended learning solutions and content for employees at all levels. • Sales & Service Capability Building: Support the sales & operations capability development of colleagues across branches through specific development initiatives. • Promote Continuous Learning: Champion a culture of continuous learning using innovative campaigns, digital content, experiential learning methods, and coaching. Key Result Areas: • Facilitation and follow up of various workshops for different levels and functions • On-time closure of development of training modules • On-time planning and execution of training programs • On-time submission of training data/reports Competencies (Skills essential to the role): • Stakeholder Management and Collaboration • Capable of driving engagement & impactful learning interventions. • Ability to develop content & blended learning design. • Proficient in designing programs to build sales capability. • Ability to plan, strategise & measure learning effectiveness and ROI of L&D initiatives • Ability to facilitate program & deliver excellence • Ability to work independently and collaboratively. • Positive and proactive attitude • Excellent communication and interpersonal skills Educational Qualification / Other Requirement: • Bachelor’s / Master’s degree in HR, Business Administration, Psychology or related fields. • Minimum 2–7 years of experience in L&D roles (training / capability-building / soft skills development programs / customer service training / process training, etc.) • Certification in areas such as Training Delivery, Instructional Design is preferred. • Knowledge of Psychometric Assessment / Tools will be an added advantage • Proficiency in LMS, e-learning authoring tools, virtual training platforms. • Proficiency in MS-Office applications & G-Suite is an added advantage • Flexible to travel (as per requirement) Role Type / Key working relationships: • Individual Contributor • Internal team • External stakeholders

Qualifications

• Any Graduate

About the company

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.