Senior Executive - CRM Team

About the job

Job Profile ; Md India Health Insurance TPA Pvt Ltd — Pune • Senior Executive - CRM Team | March 2023 - Present - Joined the Customer Relationship Management (CRM) team on November 6, 2024. ( operations Team ) - Handling Mails, calls,and doing addition ,corrections, deletions, endorsements, and policy updates in the CRM ( Customer relationship management ) system - Coordinating daily with insurance companies, brokers, and employees for policy modifications. - Managing cashless and reimbursement claims in collaboration with the Doctors Team. - Providing customer assistance through Mails, calls received HR( brokers ) insurance company and employees CRM tools. - Ensuring high customer satisfaction by delivering efficient and accurate resolutions. Awarded Best Performance (August 2023) at MD India Health Insurance TPA for efficiency and service excellence

Requirements

• Customer Relationship Management
• Policy Modifications
• Customer Assistance
• Claims Management

Preferred Technologies

• Customer Relationship Management
• Policy Modifications
• Customer Assistance
• Claims Management