Senior Executive- Sales & Services

About the job

Job Code MGD1988 Designation Senior Executive- Sales & Services Business Vertical Malabar Gold & Diamonds Job Summary Primary Responsibilities Sales and Customer -: • Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit. • Greet and receive customers in a welcoming manner, engage with them to understand their requirements. • Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions. • Drive sales through the engagement of customers through suggestive selling by building their confidence. • Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach. • Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. • Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds. • Understand & handle queries and complaints of the customer and address them with the right solution. • Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale. • Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol. • Receive customer returns after purchase and Old Gold by cross-checking the terms and conditions and performing the necessary quality checks. • Gather feedback from customers or prospects and share it with the Manager for business improvement. • Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers. • Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details. Schemes-: • Inform the customers on special offers and take steps to enroll maximum customers in various schemes. • Support customers in the scheme opening process and help with customer purchase against scheme balance. Customer Order Management • Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on-time delivery. Stock-: • Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted. • Transfer the stock to the locker daily and ensure that ornaments are handled with care. • Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment. Work area & Display-: • Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same. • Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors. Marketing -: • Generate customer leads and increase customer footfall. • Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc. • Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event. • Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market. • Assist in BTL marketing. Internal process-: • Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions with customers and team members. • Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store. • Prepare reports of sales data and submit them to Senior Management as and when required. People development-: • Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc. • Continuously strive for self-development by actively seeking opportunities for growth. • Ensure adherence to timelines for completion of the performance appraisal for self. • Take overall responsibility for identifying training needs and completion of mandatory training programs/certifications for self.

Qualifications

• Graduation
• HSC