Senior General Manager – Sales Strategy & Head of Inside Sales

About the job

Key Responsibilities - Lead and scale the Inside Sales function comprising 100+ tele callers across distributed locations, ensuring efficient handling of inbound and outbound leads, high-quality customer interactions, and industry-leading lead-to-meeting conversion ratios. - Own the end-to-end customer first-contact experience, ensuring a compelling sales pitch, strong value articulation, and a world-class experience that drives Experience Centre visits. - Establish and govern sales processes, operating rhythms, performance dashboards, and tool adoption to drive productivity, discipline, and visibility across the Inside Sales ecosystem. - Act as the Sales Centre of Excellence and strategic anchor for the ground sales organization, supporting capability building, career lifecycle management, and sales excellence across 200+ field sales professionals. - Drive deep cross-functional collaboration across Marketing, Retail, HR, Finance, Product, Technology, Legal, and Category teams to deliver aligned business outcomes. - Partner with Marketing to plan monthly demand and conversion targets across leads, meetings, and order bookings, ensuring tight integration between demand generation and sales execution. - Work closely with HR to ensure optimal sales capacity across geographies, including hiring, onboarding, continuous training, mentoring, attendance management, and productivity tracking. - Own bottom-quartile performance management by instituting robust review mechanisms, refresher training programs, and structured performance improvement plans to uplift overall team effectiveness. - Lead call quality audits across inside and ground sales teams, driving coaching interventions and continuous improvements in customer experience and conversion quality. - Collaborate with Retail teams to ensure best-in-class customer experience and sales practices across Experience Centers, especially during the first customer visit. - Proactively identify, investigate, and resolve sales-related compliance issues or disputes in partnership with relevant stakeholders, ensuring ethical sales practices and timely closures. - Own the sales incentive framework end-to-end, including budgeting, program design, performance linkage, and deployment of short-term and long-term incentives to drive growth and retention. - Partner with Product and Technology teams to ensure sales tools are effective, identify improvement areas, and drive new capabilities that enhance sales productivity and effectiveness. - Work with Marketing and Category teams to design time-bound, high-impact offers during peak demand periods to maximize conversions and order intake.

Qualifications

• Tier-1 MBA