Senior Major Incident Manager

About the job

Enterprise Incident & Problem Management Analyst Senior Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. What you will be doing: • Lead and coordinate the incident response team during critical service disruptions. • Support a computer operations environment that meets all service level agreements. • Ensure proper documentation of the incident timeline and actions taken. • Provide regular status updates to leadership and affected business units. What You Bring: • 7-11 years' experience of working on Major Incident Management for UK/US clients. • Must hands-on experience in Banking / Finance Domain. • Strong communication & analytical skills - Willing to work 24/7 including night shifts.

Requirements

• Incident Management
• Problem Management
• Banking Knowledge
• Analytical Skills
• Communication Skills

Preferred Technologies

• Incident Management
• Problem Management
• Banking Knowledge
• Analytical Skills
• Communication Skills

Benefits

• Broad range of professional education and personal development possibilities.

About the company

At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun.