Senior Manager /AGM– Human Resources

About the job

Job Title: Senior Manager /AGM– Human Resources Reports To: Chief Operating Officer / Director – HR / CEO Team Reporting: HR Executives, Payroll, Recruitment, HR Ops, Training, IR ⸻ Role Purpose To lead and manage the end-to-end Human Resource function for a 250-bed NABH-accredited hospital, ensuring statutory compliance, clinical workforce effectiveness, employee engagement, and a high-performance culture aligned with patient care excellence and healthcare quality standards. ⸻Key Responsibilities 1. HR Strategy & Workforce Planning • Develop and implement HR strategies aligned with hospital growth, patient care goals, and NABH standards. • Plan manpower budgeting, workforce optimization, and productivity benchmarks for clinical & non-clinical functions. • Partner with department heads for staffing forecasts and succession planning. 2. Talent Acquisition & Onboarding • Lead recruitment for doctors, nurses, paramedics, technicians, and support staff. • Ensure timely hiring for critical care and specialty functions. • Standardize structured onboarding, credential verification, and licensing checks. • Maintain hospital manpower strength as per statutory and NABH norms. 3. Performance Management • Design and drive performance appraisal systems (KPIs/KRAs) for clinical and administrative staff. • Implement goal setting, periodic reviews, and development plans. • Support leadership in performance improvement and corrective actions. 5. Employee Relations & Engagement • Maintain harmonious employee relations across shifts and departments. • Address grievances, disciplinary matters, and conflict resolution. • Drive engagement initiatives, retention strategies, and culture-building programs. • Conduct regular employee surveys and feedback mechanisms. 6. Compliance & Statutory Management • Ensure compliance with all labor laws and healthcare regulations including: • Shops & Establishment Act • CLRA • PF, ESI, Gratuity, Bonus • POSH • Biomedical & hospital-specific norms • Maintain HR documentation required for NABH audits and quality assessments. • Manage internal and external audits. 7. Payroll & Compensation • Oversee payroll, attendance, leave management, and benefits administration. • Structure compensation benchmarking for medical and non-medical staff. • Monitor overtime, shift allowances, and contractual staffing costs. 8. HR Operations & Systems • Implement and manage HRIS/HRMS. • Maintain accurate employee records, policies, and SOPs. • Ensure seamless HR processes across lifecycle (hire to exit). 9. Policy & Governance • Formulate and update HR policies aligned with hospital standards. • Implement code of conduct, disciplinary frameworks, and ethical practices. • Lead POSH committee and workplace safety initiatives. 10. Leadership & Stakeholder Management • Act as strategic HR partner to management and clinical leadership. • Lead and mentor HR team members. • Coordinate with consultants, vendors, and staffing agencies. ⸻Key Deliverables / KPIs • Manpower fulfillment within TAT • Attrition and retention metrics • Audit & NABH compliance score • Employee engagement index • Training coverage % • Payroll accuracy & timeliness • Reduction in grievance cases ⸻Qualification & Experience • MBA / PGDM in HR or equivalent • Min 8-10 years HR experience, with 5+ years in hospital/healthcare setup • Experience managing 400+ workforce preferred • Knowledge of healthcare accreditation (NABH/JCI) mandatory ⸻Key Competencies • Healthcare HR expertise • Labor law & compliance knowledge • Strong stakeholder management • Conflict resolution & negotiation • Process orientation • Leadership & team management • Data-driven decision making ⸻Work Environment • 24x7 hospital operations; requires availability for escalations and audits • High interaction with clinical, nursing, and support teams

Requirements

• HR Strategy
• Workforce Planning
• Talent Acquisition
• Performance Management
• Employee Relations
• Compliance
• Payroll
• Operations
• Policy Management
• Stakeholder Management

Qualifications

• MBA
• PGDM
• HR or equivalent

Preferred Technologies

• HR Strategy
• Workforce Planning
• Talent Acquisition
• Performance Management
• Employee Relations
• Compliance
• Payroll
• Operations
• Policy Management
• Stakeholder Management