Senior Manager

About the job

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Manager Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics ERP at PwC will specialise in analysing client needs, implementing ERP software solutions, and offering training and support for seamless integration and utilisation of Microsoft ERP applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives. • Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. • Experience: Minimum 9-12 years total experience in IT, with 7 years of project / program management experience managing large projects for Indian domestic clients Responsibilities The individual will be project director for multiple projects for different clients; each project having a team size of 5-15 members. Primary responsibilities will include owning and overseeing the below activities: • Client account and business planning • Project planning and status tracking against the plan • Project team management • Risk and issue management • Hosting and conducting project meetings • Client communications, interactions, coordination and reporting • Project health monitoring and internal status reporting • Vendor/Partner management and coordination • Delivery management and business travel coordination • Project time and expense management, invoicing and collections Technical knowledge / skills • Excellent knowledge of Microsoft enterprise products and platforms - Power Platform, D365, M365 • Sound knowledge of Agile and Waterfall methods (CSM and/or PMP certification is desirable) • Understanding of quality processes, best practices and project metrication • Proficiency in Microsoft Office suite especially Word, Excel, PowerPoint • Communication and collaboration tools on Google suite and/or Microsoft Teams platforms Soft skills • Language skills – fluent verbal communication and clear written communication skills required in English • Needs to be a clear communicator, able to express point of view with empathy and sensitivity to the context / situation • Ability to drive consensus – should be able to drive bringing diverse points of view together to closure • Needs to be plan/roadmap oriented • Needs to be able to work with ambiguity and volatility • Needs to be a keen listener and needs to demonstrate curiosity • Mandatory skill sets -D365 Project Management • Preferred skill sets -D365 CRM • Education Qualification - BE/BTech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)