Senior Manager - Control Tower

About the job

About the Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities. At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About the Role The Control Tower functions as the central command center for monitoring end-to-end grocery supply chain performance. This role will drive daily KPI governance, resolve operational bottlenecks, and improve service levels across Processing centres, linehaul, and last mile. This is a high-visibility role with direct impact on both operations and customer experience. What you will do • Track and govern daily KPIs through relevant metrics • Drive structured daily/weekly performance reviews • Lead RCAs by coordinating with different stakeholders and implement corrective & preventive actions • Coordinate cross-functional teams during high-impact issues and peak events • Building visibility into daily business performance across different stakeholders • Build and maintain automated dashboards • Identify structural supply chain inefficiencies through deep dives What you will need • Bachelor’s degree in Engineering, Operations, Supply Chain, or a related field (MBA preferred). • Experience in Fulfillment Centers, Logistics, or any control tower setup. • Experience in supply chain operations preferably in control tower operations in ecommerce or grocery or quick commerce • Strong Excel skills • Understanding of supply chain concepts • Strong structured problem identification and solving ability • High ownership and stakeholder management & cross-functional collaboration • Ability to operate in ambiguity and high-growth environments

Requirements

• Excel
• logistics
• supply chain operations
• problem-solving
• stakeholder management

Qualifications

• Bachelor’s degree in Engineering
• Operations
• Supply Chain
• MBA preferred

Preferred Technologies

• Excel
• logistics
• supply chain operations
• problem-solving
• stakeholder management

Benefits

• Competitive compensation
• Wellness initiatives
• Generous leave policies
• Parental support
• Retirement benefits

About the company

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission: Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.