Senior Manager – Customer Success

About the job

Position Title: Senior Manager – Customer Success (Sales & Business Expansion) Department: Customer Success / Business Development Segment: Corporate Clients Location: Mumbai Experience: Minimum 8 Years (Individual Contributor Role) Education: Graduate with relevant industry experience Salary: ₹12,00,000 to ₹18,00,000 per annum Role Objective The Senior Manager – Customer Success will be responsible for managing and growing business from existing corporate clients. This is a farming-focused role aimed at strengthening long-term relationships, improving client satisfaction, and expanding revenue opportunities within the current customer base. The position requires strong client engagement skills, the ability to understand customer needs deeply, and a strategic approach to upselling and cross-selling the company’s data and risk solutions. Key Responsibilities • Manage and nurture relationships with existing corporate clients to enhance retention and account growth. • Identify opportunities for upselling, cross-selling, and expanding product usage within assigned accounts. • Act as the primary point of contact for key stakeholders, including senior leadership and CXO-level executives. • Understand client business challenges and recommend relevant solutions from the company’s suite of data intelligence products. • Conduct product demos, training sessions, and periodic business reviews to drive product adoption. • Ensure smooth coordination with internal teams for onboarding, implementation, and post-go-live support. • Monitor account health metrics, usage patterns, and customer feedback to ensure high satisfaction levels. • Address client concerns and escalations proactively, ensuring timely resolution and SLA adherence. • Prepare and share account performance reports, insights, and growth plans with senior management. • Represent the brand in client meetings, events, and industry interactions to strengthen relationships. • Demonstrate strong ownership, strategic thinking, and a consultative approach to customer success and account expansion. Required Skills & Experience • Minimum 8 years of experience in Customer Success / Account Management / Enterprise Account Expansion. • Prior experience in data solutions, digital products, SaaS, information services, or working with corporate, banking, or financial institutions. • Proven ability to grow existing accounts and manage senior-level stakeholders (CXOs, GMs, Department Heads). • Excellent communication, negotiation, and presentation skills. • Strong problem-solving ability with a customer-first mindset. • Comfortable functioning independently as an individual contributor. • Ability to work effectively in a fast-paced, performance-driven environment. Job Types: Full-time, Permanent Pay: ₹1,200,000.00 - ₹1,500,000.00 per year Benefits: • Health insurance • Provident Fund Work Location: In person

Requirements

• Client engagement skills
• Strategic thinking
• Communication
• Negotiation
• Presentation

Qualifications

• Graduate with relevant industry experience

Preferred Technologies

• Client engagement skills
• Strategic thinking
• Communication
• Negotiation
• Presentation

Benefits

• Health insurance
• Provident Fund