Senior Manager - Customer Success Management

About the job

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. Responsibilities: - Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience. - Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers. - Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. - Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments. - Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions. Preferred Qualifications and Skills: - Successful track record in customer success or related roles, with 18 years of overall experience and at least 5 years in a front-line leadership position. - Demonstrable experience in leading customer success teams, with a focus on customized customer experiences. Learn more about CSG here: Watch now. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.

Requirements

• Customer Success
• Leadership
• Risk Management
• Collaboration
• Customer Satisfaction

Qualifications

• 18 years overall experience
• 5 years leadership experience

Preferred Technologies

• Customer Success
• Leadership
• Risk Management
• Collaboration
• Customer Satisfaction

About the company

Salesforce is the #1 AI CRM, leading workforce transformation in the agentic era. They emphasize customer success, innovation, and core values.