Senior Manager – Enterprise Computing (Windows SME Operation)

About the job

Role description A. Position Overview Position Title Senior Manager – Enterprise Computing (Windows SME Operation) Department TDA-BSG (IT) Level/ Band AVP/601 Role Summary The SM – Windows SME Operation will support all Microsoft technologies like Windows OS, M365, Azure AD, Active Directory, DNS, Hypervisor etc.. The person would be responsible for activities pertaining to people, process, and technology relevant to smooth functioning of BAU operation for both On-Prem and Cloud. This role ensures high availability, security, and efficiency of all data center systems, including servers, storage, networking, and power/cooling infrastructure. Role will require to lead initiatives for implementing new technology projects around AI and automation, log captures, configuration. Migrating and setting up new authentication architecture for windows platform. Expertise around end user windows technology covering O365, intune, DC technology like Hypervisors, SCCM, Cloud technology like Kubernetes and VM automation etc. B. Organizational Relationships Reports To DC Lead Supervises Vendor Team Job Dimensions Geographic Area Covered Mumbai Stakeholders Internal Information technology, Risk, Business Stakeholders External Security and infra vendors C. Key Result Areas • Lead the Windows and AD team • Ensure efficient deployment and management of key solutions like Patching Tool, SCCM, Hypervisor etc • Deploys and Manage real-time monitoring and responses to incidents using AI Bots and Automation to minimize the impact on customers and oversee post-mortem processes, including investigation of root causes and business impact, communication to stakeholders, and mitigation initiatives. • Serve as a collaborative partner with engineering and infrastructure teams across the organization to understand and define the telemetry needed from key production and corporate technologies. • Plan and manage capacity for computer, storage, and network resources. D. Skills Required Technical • 8-10 years of experience in Windows Domain with at least 5 years in large enterprise with more than 200 branches, and 5000 Users • Have experience leading Windows and M365 environment with Azure Cloud • Has expertise to deploy and manage AI tools in Windows domain that helps to reduce manual intervention • Working knowledge of standard compliance, risk, governance, and security standard methodologies. • Strong knowledge of server hardware, virtualization technologies, networking, and storage systems. • Hands-on experience in administering Windows and Linux servers. • Strong in AD, GPO, DNS, DHCP, IIS, Failover Clustering, and Server Core management. • Solid VMware admin skills: ESXi, vCenter, HA/DRS, lifecycle patching, PowerCLI. • Enterprise backup admin (Commvault or Networker) • Security-first approach: EDR/AV, CIS/STIG, patch SLAs, privileged access hygiene. • ITIL processes (change, incident, problem) and experience in high-severity incident handling. • Familiarity with monitoring tools for performance and availability tracking. • Excellent communication—clear updates, RCA writing, and stakeholder management. • Azure IaaS VM administration, Azure Site Recovery Behavioral • Ability to handle critical incidents with Essential Desired • Interpersonal skills • Communication skills • Creative thinking skills • Supervising/Leadership skills • Teamwork Skills • Influencing skills • Relationship Building skills • Decision making skills E. Incumbent Characteristics Essential Desired Qualification • Graduate/Postgraduate in computer sciences with certifications and/or training in a technical (e.g., CCNP, CCIE). AI+ Network • One or more security certifications: CEH, Security+, GSEC, GCIH, etc., Experience • 8-10 Years with at least 3 years in a similar position • 12+ Years with at least 3 years in a similar position Disclaimer: Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:

Qualifications

• Graduate/Postgraduate in computer sciences with certifications and/or training in a technical (e.g., CCNP, CCIE).