Senior Manager - HR Operations

About the job

Position Overview: The Senior Manager - HR Operations will lead and manage the HR operations team with complete ownership of employee lifecycle management, payroll, compliance, and policy implementation. The role extends to driving performance systems (PMS), ensuring alignment with KPI goals for schools, and managing OKR tracking for Edufice. This role requires hands-on HR operations expertise, strong leadership, and the ability to optimize processes for efficiency, compliance, and performance alignment across the organization. Key Responsibilities: Individual Accountability • Employee Lifecycle Management • Oversee onboarding (offer letters, documentation, IT setup, HRMS creation, new joiner communications). • Ensure data accuracy, maintain employee files, and track original document acknowledgments. • Manage exits including full & final settlements, experience letters, and clearance processes. Payroll & Compliance • Manage payroll processing, reconciliation, tax finalization, and payslip distribution. • Oversee ESI, PF, tax filings, reconciliations, and challan generation. • Handle payroll audits and ensure statutory compliance. Policies & Procedures • Draft, finalize, and roll out policies, contracts, and employee manuals. • Develop guidelines for income tax, leave, attendance, and approval workflows. Performance Management & Alignment • PMS (Performance Management System) • Drive performance management cycle end-to-end (goal setting, mid-year, annual appraisals). • Ensure consistency and fairness in evaluation, calibration, and feedback processes. • Partner with leaders to build a high-performance culture aligned with organizational values. • KPI Schools • Coordinate with school leadership to define, track, and report school-level KPIs (enrolments, teacher retention, student performance, culture metrics). • Build dashboards linking HR data with academic/operational outcomes. • Support Heads of Schools in translating KPI outcomes into staff performance and development plans. • OKR for Edufice • Partner with Edufice leadership to cascade organizational OKRs into HR operations and team-level goals. • Monitor OKR progress through quarterly reviews and align HR analytics to OKR tracking. • Provide visibility to leadership through OKR dashboards and reporting. Team Management • Lead, mentor, and manage the HR operations team to deliver on operational tasks, PMS, KPI, and OKR goals. • Ensure accurate dashboards for attendance, leave, engagement, performance, and OKR alignment. • Coordinate with stakeholders on teacher calendars, reports, and performance-linked presentations. Audits & Compliance • Conduct audits on payroll, attendance, leave, ESI, PF, PMS records, and OKR progress. • Generate accurate reports including attrition, cost analysis, KPI school reports, and compliance summaries. Grievance Handling & Support • Address grievances effectively via the Ticketing system and HR helpdesk. • Provide HRMS and PMS support for employees and managers. HR Analytics & Reporting • Generate actionable insights from HR, PMS, KPI, and OKR data. • Present dashboards and reports on attrition, engagement, school KPIs, and Edufice OKRs to leadership. • Build predictive and prescriptive analytics for workforce planning. Process Improvement & New Initiatives • Identify process improvements for HR operations and performance systems. • Drive digital transformation in HR, including automation of PMS and OKR tracking. • Implement initiatives that link HR operations with school KPIs and Edufice strategy. Key Deliverables: • Accurate, timely payroll & compliance filings. • End-to-end execution of PMS cycle with meaningful outcomes. • KPI school dashboards and review reports. • Edufice OKR tracking dashboards and quarterly reviews. • HR analytics reports linking employee data with organizational outcomes. • On-time onboarding, exits, and lifecycle management. • Proposals for digital HR improvements and process automation.

Requirements

• HR Operations
• Performance Management
• KPI tracking
• Team Leadership
• Compliance

Qualifications

• Bachelor’s/Master’s degree in HR
• 8-10 years of experience in HR operations

Preferred Technologies

• HR Operations
• Performance Management
• KPI tracking
• Team Leadership
• Compliance

About the company

Founded in 2010, Ekya Schools offers progressive K-12 education through CBSE, ICSE, and Cambridge IGCSE curricula, with an emphasis on experiential learning. Drawing from the legacy of the CMR Group, we nurture lifelong learners equipped to thrive in a dynamic and evolving world.