Senior Manager – HR, Recruitment & Operations

About the job

Job Description Senior Manager – HR, Recruitment & Operations Position Type: Full-Time | Permanent Work Location: Kochi Infopark, Kerala, India Company Type: UAE-based Company (Operations from India) Working Days: Monday to Saturday Reporting To: Management Role Objective The Senior Manager – HR, Recruitment & Operations will be responsible for building, managing, and scaling a system-driven workforce for a UAE-based organization operating from India.This role carries end-to-end ownership of recruitment, HR operations, and internal coordination. The mandate is to eliminate dependency on individuals and establish structured processes, accountability, and performance discipline. Core Responsibilities 1. Recruitment & Talent Acquisition (Primary Ownership) • Lead end-to-end recruitment for all functions including: • Sales • Operations • Documentation & Compliance • Accounts • Support teams • Design and execute a competitor-focused hiring strategy. • Ensure hiring of experienced, delivery-ready professionals only. • Conduct: • Screening interviews • Capability and ownership assessment • Cultural and discipline fit evaluation • Coordinate final selection and onboarding. • Maintain hiring speed without compromising quality. Strict Controls: • No CV forwarding without evaluation • No trial-and-error hiring • Freshers only if explicitly approved 2. HR Operations & Workforce Governance • Full responsibility for: • Attendance and working-hour discipline • Leave and holiday management • Employee records and documentation • Payroll coordination (India operations) • Manage onboarding, probation, confirmation, and exit processes. • Enforce performance-based employment, including: • Probation extensions • Termination of non-performers • Establish clarity on roles, responsibilities, and reporting lines. 3. Operations & Internal Coordination • Act as the central control point between management and teams. • Ensure: • Daily task tracking • Weekly and monthly reporting • Escalation of delays and non-performance • Support smooth coordination between Sales, Operations, Accounts, and Support teams. • Ensure adherence to timelines, SOPs, and internal controls. 4. Systems, SOPs & Performance Frameworks • Design, implement, and enforce: • HR policies • SOPs for recruitment and operations • KRAs and KPIs for all roles • Transition operations from: • Person-dependent → System-driven • Drive consistency, documentation, and audit-ready processes. • Support adoption of internal tools, CMS, or CRM systems. Key Performance Indicators (KPIs) • Quality and retention of hires • Time-to-hire for priority positions • Productivity and discipline of teams • Reduction in management dependency • Attrition and performance control • SOP adherence and operational stability Experience & Skill Requirements Mandatory • Minimum 10+ years of experience in: • HR • Recruitment • Operations management • Proven experience in building and managing teams • Strong exposure to B2B service-sector environments • Hands-on experience with performance management and workforce discipline • Ability to take hire-and-fire decisions independently • Excellent communication, follow-up, and documentation skills Preferred • Experience working with UAE-based or international service businesses • Experience managing operations from India for overseas markets • Exposure to structured, compliance-driven organizations Work Discipline & Expectations • Office-based role at Kochi Infopark • Monday to Saturday working • High accountability and ownership • Results-focused evaluation • Comfortable working under pressure and strict performance reviews • No micromanagement support Compensation & Growth • Competitive compensation aligned with seniority and experience • Permanent role with long-term growth opportunity • Authority to build and scale teams independently Suitable For ✔ Senior HR & Operations leaders ✔ Recruitment-driven HR professionals ✔ Execution-focused managers ✔ Professionals who build systems, not dependencies Not Suitable For ✖ Advisory-only HR profiles ✖ Policy-only professionals ✖ Candidates seeking comfort roles ✖ Trial-and-error managers

Requirements

• HR
• Recruitment
• Operations management
• Performance management
• Communication
• Documentation

Preferred Technologies

• HR
• Recruitment
• Operations management
• Performance management
• Communication
• Documentation