Senior Manager – Human Resources

About the job

The Senior Manager – Human Resources will be responsible for developing and managing a people-centric HR system that supports compassionate, ethical, and high-quality eye care services. The role ensures compliance with NABH standards, statutory labour laws, and trust governance requirements, while nurturing a committed workforce aligned with the organisation's charitable mission of preventing and treating avoidable blindness. Responsibilities · Align HR policies and practices with the Trust's vision, charitable objectives, and patient-first values · Act as a key advisor to hospital leadership on manpower planning, staff welfare, and organizational development · Support expansion of clinical services, outreach eye camps, and community eye health programs · Ensure implementation and ongoing compliance with NABH Human Resource Management (HRM) standards, including: o Credentialing and privileging of doctors and clinical staff o Defined job descriptions for all categories of employees o Structured induction and continuous training programs · Maintain HR documentation required for NABH assessments, surveillance audits, and renewals · Coordinate internal audits, corrective actions, and staff awareness programs related to NABH standards · Lead recruitment for ophthalmologists, optometrists, nurses, OT technicians, counsellors, outreach staff, and administrative teams · Ensure verification of qualifications, registrations, experience, and background checks as per NABH norms · Design NABH-compliant induction and orientation programs covering patient rights, safety, infection control, ethics, and hospital policies · Prepare annual training calendars aligned with NABH requirements and hospital needs · Coordinate mandatory trainings including patient safety, fire safety, infection control, biomedical waste management, POSH, and ethical conduct · Facilitate skill development and soft-skills training to enhance patient interaction and community engagement · Implement transparent and fair performance appraisal systems suitable for charitable institutions · Promote staff motivation, retention, and welfare through recognition programs and well-being initiatives · Address grievances with empathy, fairness, and confidentiality · Ensure compliance with applicable labour laws and statutory obligations (PF, ESI, gratuity, minimum wages, contract labour, etc.) · Oversee attendance, leave, payroll coordination, HR MIS, and employee records · Maintain discipline and ethical conduct consistent with trust policies and healthcare regulations · Draft, implement, and periodically review HR policies, SOPs, and employee handbooks aligned with NABH and Trust governance · Ensure staff awareness and adherence to hospital policies, including patient rights, code of conduct, and confidentiality · Support donor audits, government inspections, and trust reviews from an HR perspective · Plan HR deployment for eye camps, school screening programs, and rural outreach initiatives · Ensure proper staffing, training, and compliance for outreach activities · Support volunteer management and short-term project staffing, where applicable Should Possess · Strong understanding of NABH HRM standards and healthcare compliance · Sensitivity to charitable, patient-centric, and community-focused environments · Excellent coordination, documentation, and audit-handling skills · Leadership, integrity, and strong interpersonal abilities Preferred Qualifications and Experience: A Master of Business Administration (MBA) degree, preferably with a specialisation in Human Resources or equivalent, and a minimum of 8–12 years of practical experience working in an eye hospital. The Senior Manager – Human Resources is expected to uphold the Trust's mission of ethical, affordable, and accessible eye care, ensuring that human resource practices reflect compassion, accountability, and excellence.

Requirements

• HR system management
• Healthcare compliance
• Leadership
• Interpersonal skills

Qualifications

• MBA in Human Resources

Preferred Technologies

• HR system management
• Healthcare compliance
• Leadership
• Interpersonal skills

About the company

Our organisation is in a phase of significant growth and expansion, focusing on serving the community through numerous healthcare initiatives. Our fundamental mission is to deliver high-quality medical services with the overall aim of enhancing the standard of public eye health and impacting lives positively. Our dedication, compassion, and commitment are embodied in our forthcoming project – an eye hospital with a backing of 100 crores. This eye healthcare facility is planned to be a beacon of charity and goodwill, assuring free medical aid to the less privileged. One of our primary services will be the provision of free cataract surgeries. By providing these surgeries, we aim to alleviate the heavy eye healthcare cost burden too often place on those least able to bear it. It is our heartfelt endeavour to aid approximately 50,000 -1,00,000 surgeries annually, providing them with a chance to see the world more clearly and live a fuller life.