Senior Manager of Product Documentation

About the job

About the Role We are looking for a Senior Manager of Product Documentation to own Aurigo's end-to-end product documentation strategy and execution. You will be responsible for help files, in-app guidance, release notes, API documentation, and all structured content that helps customers, partners, and internal teams get value from Aurigo's products. This role requires someone who can build a documentation function, work closely with product managers and engineers to stay current with a rapidly evolving product portfolio, and apply AI tools to scale documentation output without proportional headcount growth. Roles and Responsibilities • Own and maintain Aurigo's complete product documentation library including help files, in-app help guides, user manuals, release notes, and API documentation across all product lines. • Build and enforce documentation standards, templates, and style guides across all products. • Partner with product managers and engineers to capture new features, changes, and deprecations ahead of each release. • Develop and maintain in-app help content including contextual tooltips, guided walkthroughs, and onboarding flows in close collaboration with the UX team. • Own API and integration documentation for the Aurigo developer and partner ecosystem. • Produce structured release notes that serve both internal go-to-market teams and external customers. • Build a documentation production workflow that leverages AI tools to accelerate first drafts, maintain consistency, and handle high-volume release cycles. • Manage the documentation portal and ensure content is organized, searchable, and up to date. • Gather feedback from customer support, customer success, and the field to identify documentation gaps and prioritize improvements. • Track documentation usage metrics and customer self-service success rates to continuously improve content quality and coverage. Soft Skills • Exceptional written communication. Produces clear, accurate, and user-friendly documentation without extensive editing. • Strong attention to detail and commitment to accuracy in a high-stakes enterprise software environment. • Ability to distill complex technical concepts into clear and accessible language for non-technical audiences. • Highly organized and able to manage documentation across multiple products and release cycles simultaneously. • Collaborative and proactive in working with product, engineering, and customer-facing teams. Hard Skills • Proven experience building and managing enterprise software documentation programs. • Strong technical writing skills across multiple content types including user guides, API documentation, release notes, and in-app help. • Experience working directly with product managers and engineers to translate features into user-facing documentation. • Ability to use AI writing and documentation tools to scale content production. • Familiarity with documentation management platforms and content management systems. Technical Skills • Proficiency with documentation tools such as Confluence, MadCap Flare, or similar platforms. • Familiarity with API documentation standards and tools. • Ability to use AI writing tools to accelerate first drafts and maintain documentation at release cadence. • Basic understanding of SaaS platform architecture to enable accurate technical documentation. • Experience with in-app help and user onboarding tools preferred. Educational Qualifications Bachelor's degree in English, Technical Communication, Computer Science, or a related field. Advanced degree preferred. Prior Experience 8 or more years of experience in technical writing or product documentation, with at least 3 years in a senior or lead role. Proven experience managing documentation for complex B2B SaaS or enterprise software products. Experience building documentation programs from an early or immature state. Exposure to North American enterprise software markets. Domain knowledge in capital program management or related fields is a strong plus. Experience using AI tools to scale documentation production and manage high-volume release cycles.