Senior Manager, Product & Technology Operations
About the job
Job Description: Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company Poppulo is a pioneer in the communications and workplace technology industry, aiming to make employee communication, office space management, and customer experience easier for organizations. As a Senior Manager, Product & Technology Operations at Poppulo, your role is crucial for ensuring operational effectiveness within the Product & Technology organization. Key Responsibilities: - Lead the planning and execution of operational cadences such as quarterly planning, OKR tracking, and initiative reviews. - Standardize tools and workflows to effectively track initiatives and organizational priorities. - Identify bottlenecks in delivery or decision-making and lead efforts to improve throughput and team alignment. - Define and maintain a consistent operational playbook covering delivery processes, agile practices, planning cycles, and team collaboration models. - Partner with functional leaders to establish working models, roles, responsibilities, and onboarding practices. - Design and maintain reporting frameworks and dashboards to measure organizational performance across delivery, velocity, quality, and capacity. - Lead quarterly and monthly reviews of operational metrics, surfacing insights and recommending actions for improvement. - Support annual and quarterly headcount planning, budgeting, and resource allocation processes working with HR and Finance. - Manage cross-functional programs that span multiple teams or departments, requiring centralized tracking and reporting. Qualifications & Experience Required: - 9+ years of experience in technology operations, business operations, or technical program management. - Direct experience within a product or engineering organization in a SaaS or software business. - Strong background in Product and Technology best practices and metrics. - Proficiency with data analysis and visualization tools (e.g., Excel, Power BI, Tableau) with experience in applying GenAI tools. - Excellent written and verbal communication skills; strong facilitation and documentation skills. - Experience driving metrics-based improvement programs across diverse, global teams. - Background in Agile delivery models, software development lifecycles, or product management. - Experience with tools such as Jira, Confluence, GitLab, JellyFish, or similar. Additional Company Details: Poppulo is a values-driven organization that encourages employees to bring their authentic selves to work, empowering everyone to make a tangible impact on products, clients, and culture. The company values authenticity, innovation, problem-solving, and teamwork, fostering a culture of learning, diversity, and trust. Poppulo has been recognized as a Great Place to Work multiple times and is committed to being an equal opportunity employer. (Note: The additional company details have been included for a comprehensive understanding of the company culture and values.)
About the company
Poppulo is a pioneer in the communications and workplace technology industry, aiming to make employee communication, office space management, and customer experience easier for organizations.
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