Senior Manager / UK Payroll

About the job

Role Overview: Senior Manager / UK Payroll Mandatory Qualification - CIPP Location - Chennai This will be a vital role, managing a portfolio of UK clients. This position involves handling end-to-end processes for existing clients and onboarding new ones. The role requires delivering comprehensive training and guidance to other staff and collaborating closely with colleagues and clients in the UK while managing team(s) in India. Principal Responsibilities: Oversight and Implementation • Collaborate with the UK Head of Payroll to oversee operations, manage resources, and plan and schedule Go Lives. • Manage client expectations and ensure the seamless alignment of client processes with company systems. • Identify functionality gaps and find appropriate solutions. • Manage implementations for client onboarding with UK colleagues. • Ensure adherence to deadlines and delivery of high-quality service. Customer Service Excellence • Deliver exceptional customer service through prompt responses to email queries and calls. • Build strong relationships by understanding client needs and tailoring solutions. • Ensure client satisfaction via effective problem-solving, efficient issue resolution, and escalation handling. Payroll Support and Improvement • Provide guidance on payroll-related matters and assist team(s) with conceptual queries. • Identify areas for improvement in payroll processes and implement solutions for better efficiency and accuracy. • Stay current with legislation and any compliance changes. • Suggest ways to automate and improve processes and response times. Training and Development • Conduct engaging and thorough training sessions for team members and new recruits. • Develop and maintain materials to facilitate effective knowledge sharing. Required Skills & Qualifications • Experience: 7+ years of hands-on experience as a payroll manager in a UK payroll outsourcing setting. • Management: Some level of change management experience. • Leadership: Strong leadership and management skills. • Communication: Strong communication and interpersonal skills. • Expertise: Solid understanding of UK payroll laws, regulations, and compliances. • Technical: Proficiency in using payroll software(s) and related tools. • Advantage: Understanding of accounting principles would be a distinct advantage.