Senior Operations Associate — Marketplace Logistics

About the job

About Us Kirana Club is India’s largest kirana retailer community (3M+ stores). We enable commerce and supply for small retailers and are now scaling our logistics stack. Role Overview You’ll manage day-to-day marketplace operations across first-mile and last-mile, working closely with 3PL partners, sellers/brands, and internal teams to ensure smooth order flow and issue resolution. What You’ll Do • Run daily dispatch & delivery ops • Coordinate with 3PLs for pickups, escalations, and SLA tracking • Track performance metrics and highlight bottlenecks • Maintain basic ops reporting (Excel/Sheets) • Support senior ops leaders with execution and documentation What You Must Have • 2–4 years experience in e-commerce / D2C / marketplace operations • Hands-on exposure to 3PL logistics (FM + LM) • Comfortable with Excel/Sheets + basic reporting • Strong coordination and communication skills • Ownership mindset and ability to move fast Work Mode • Full-time, in-office (HSR, Bangalore) • 6-day work week (Mon–Sat)

Requirements

• Marketplace operations
• E-commerce
• 3PL logistics
• Excel
• Communication skills
• Coordination skills

Preferred Technologies

• Marketplace operations
• E-commerce
• 3PL logistics
• Excel
• Communication skills
• Coordination skills

About the company

Kirana Club is India’s largest kirana retailer community (3M+ stores). We enable commerce and supply for small retailers and are now scaling our logistics stack.