Senior Operations Manager

About the job

Our client is embarking on an exciting growth phase and is seeking an accomplished Senior Operations Manager to lead and optimize their operations on a fully remote basis. This position offers the unique opportunity to shape operational strategies and drive performance from anywhere, supporting a distributed workforce. The ideal candidate will bring extensive experience in managing complex operational environments, implementing efficient workflows, and fostering a culture of excellence and accountability. You will be instrumental in developing and executing operational plans, ensuring seamless execution across various departments, and achieving key performance indicators. Responsibilities include overseeing daily operations, improving processes for efficiency and cost-effectiveness, and managing resource allocation. You will also be responsible for setting performance standards, monitoring operational metrics, and implementing corrective actions where necessary. A critical aspect of this role involves building and maintaining strong relationships with remote teams, promoting effective communication, and ensuring alignment with company objectives. The successful candidate will possess exceptional leadership qualities, a strategic vision for operational scalability, and a proven ability to manage challenges in a remote setting. This role requires outstanding problem-solving skills, data-driven decision-making, and a deep understanding of operational best practices. Key Responsibilities: Develop and implement strategic operational plans to achieve company goals and objectives. Oversee daily operations across multiple departments, ensuring efficiency and quality. Establish and monitor key performance indicators (KPIs) for operational success. Drive continuous improvement initiatives to enhance productivity and reduce costs. Manage operational budgets and ensure cost-effective resource allocation. Lead and mentor remote teams, fostering a collaborative and high-performance culture. Develop and implement operational policies and procedures. Manage vendor relationships and supply chain logistics. Ensure compliance with all relevant regulations and industry standards. Analyze operational data to identify trends and opportunities for improvement. Implement and manage performance management systems for the operational teams. Facilitate effective communication and collaboration among distributed teams. Champion innovation and adopt new technologies to streamline operations. Qualifications: Master's degree in Business Administration, Operations Management, or a related field. Minimum of 10 years of progressive experience in operations management, with a significant portion in a senior leadership role. Proven experience in managing remote or distributed teams and operations. Demonstrated success in implementing operational improvements and driving efficiency gains. Strong understanding of financial management and budgeting. Exceptional leadership, strategic thinking, and decision-making skills. Excellent communication, interpersonal, and negotiation abilities. Proficiency in operational management software and tools. Experience in the e-commerce or service industry is highly desirable. Ability to work independently and manage multiple priorities in a remote environment. This is an outstanding opportunity for a visionary leader to make a significant impact on our client's operational success.

Qualifications

• Master's degree in Business Administration
• Operations Management
• 10+ years of progressive experience in operations management