Senior Operations Project Specialist

About the job

Cloudflare is undergoing an accelerated global payroll transformation. We are looking for a technical, detail-oriented, operational minded and highly motivated Senior Operations Project Specialist to join our People Ops team as a dedicated project resource. In this role, you aren’t just “doing HR”, you will be a driving force behind the successful rollout of a global payroll system (Workday to ADP) across our APJC region. You will be our local expert on the ground, ensuring that every piece of data is accurate, validated, and ready to launch. Following the successful implementation, you will transition into a core Senior People Operations Specialist, serving as the regional subject matter expert and an advocate for the employee experience. Key Responsibilities: • Manage Concurrent Rollouts: Lead the People Operations workstreams in APJC for 2–3 countries at once, moving them through the project lifecycle from initial employee data gathering to post-implementation. • Data Integrity & Technical Execution: Execute high-volume data cleansing and perform rigorous validation in Excel/G-Sheets to ensure Workday remains the single source of truth. You will perform detailed audits between Workday and ADP to guarantee records match during Post/Go-Live and Hypercare. • UAT & Standardisation: Develop user scenarios and perform testing to ensure system tasks trigger as expected and reflect real-world daily operations. Replace manual, one-off tasks with a streamlined global approach. You’ll help design a global HR framework to bring consistency to each country’s operations, and play a key role in spotting where local laws or customs need a specialized touch, ensuring our global system stays compliant and relevant to every local team. • SOP & Training: create and maintain post-implementation Standard Operating Procedures (SOPs) for each country and train the local People Ops Specialist. • Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy. • Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively.

Requirements

• People Operations
• HR Admin
• Payroll knowledge
• data validation
• project management

Preferred Technologies

• People Operations
• HR Admin
• Payroll knowledge
• data validation
• project management

About the company

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.