About the job
In This Role, You Will: · Demonstrate detailed product knowledge when assisting clients over the phone and by answering their product questions and offering technical assistance · Develop and maintain deep knowledge of the Passkey product offerings, including features, functionality, and best practices. · Serve as the primary point of contact for clients, providing expert guidance and advice to ... help them maximize the value of the product. · Collaborate with clients to understand their needs and challenges and develop tailored solutions that leverage Passkey's capabilities. · Monitor product usage and client outcomes, identifying areas for improvement and opportunities for further engagement. Here's What You Need: · Graduate or have a master’s degree in any field · Proven experience in client-facing customer service role, preferably in technology or SaaS product environments. · Hotel industry background with strong understanding of hotel operations and distribution, especially for groups and events (e.g., group blocks, rooming lists, pickup, cutoff/attrition, rate and inventory controls). · Practical knowledge of hotel technology, including Property Management Systems (PMS) and related integrations; familiarity with concepts such as inventory/room type/rate plan mapping, ARI updates, two-way interfaces, and reconciliation workflows. · Preferred knowledge of hotel systems (PMS or CRS) - Marriott MARSHA, Oracle - OHIP/OXI, Concerto, ACRS (Amadeus central reservation system) etc · Experience of working on Microsoft Excel and Word. · Candidates should be ready to work night / late night shifts. · Excellent presentation, communication, and interpersonal skills. · Experience working collaboratively with cross-functional teams.
About the company
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