Senior Product Manager

About the job

About the Role We build products that power how telecom operators manage, monetize, and grow their subscriber base. Our platform spans customer value management, real-time personalization, campaign orchestration, dynamic pricing, and analytics—serving operators with tens of millions of prepaid and postpaid subscribers across emerging markets. We’re looking for a Senior Product Manager with deep ... telco operator experience—someone who has led CVM functions, driven large-scale personalization programs, overseen campaign platform implementations, and sat in the rooms where commercial strategy meets technology decisions. You’ve managed teams, influenced P&L outcomes, and understand how operators buy, deploy, and get value from technology platforms. In this role, you’ll own product strategy for entire product domains, drive the roadmap based on market insight and operator empathy, lead client engagements at a senior level, and mentor junior PMs. You’ll be the voice of the operator inside the product organization—ensuring everything we build is grounded in how telcos actually work, not how the industry imagines they do. Key Responsibilities Product Strategy & Domain Leadership • Own the product strategy and multi-quarter roadmap for one or more major product domains: CVM, personalization, campaign management, or dynamic pricing • Define product vision based on deep operator experience—translating how CVM leaders think about ARPU growth, churn economics, lifecycle management, and subscriber monetization into product direction • Identify strategic gaps in the product by benchmarking against real operator needs, competitive platforms, and market evolution in prepaid-heavy emerging markets • Drive build-vs-buy-vs-partner decisions with a practitioner’s understanding of the telco vendor ecosystem (Adobe, Pega, Comviva, Flytxt, SAS, and system integrators) • Shape product positioning and go-to-market strategy that resonates with operator CxOs, Heads of CVM, and technology decision-makers Campaign Management & Personalization Products • Drive the end-to-end product vision for campaign orchestration: multi-channel execution, event-triggered journeys, real-time decisioning, A/B/n testing, contact policy management, and offer lifecycle • Define the product’s personalization architecture—next-best-offer/action engines, hyper-personalization frameworks, and real-time customer journey orchestration—drawing on experience leading such initiatives at operator scale • Ensure the product reflects how enterprise CVM teams actually operate: approval workflows, campaign calendars, inter-departmental coordination, regulatory compliance, and reporting cadences • Evaluate and incorporate learnings from implementations across multiple operator clients to continuously improve product-market fit Data, Analytics & Platform Architecture • Define product requirements for data ingestion, customer data platforms, and real-time event processing at massive scale (100M+ daily events, millions of subscribers) • Own the analytics and reporting product layer—campaign ROI, incrementality measurement, subscriber lifetime value, segment health, and executive dashboards that operators actually use • Guide engineering on data models, API design, and integration architectures aligned with telco realities: CDR processing, recharge event streams, provisioning APIs, CRM/BSS integration • Lead product direction for dynamic pricing capabilities: price elasticity modeling, automated offer optimization, guardrails, and margin protection frameworks Client Engagement & Market Strategy • Lead senior-level client engagements: C-suite presentations, strategic reviews, platform evaluations, and transformation roadmap discussions • Act as the primary domain authority in pre-sales—running discovery workshops, architecting solutions, and demonstrating deep empathy for operator challenges • Build and maintain relationships with key operator stakeholders (Heads of CVM, CMOs, CTOs) to inform product direction and drive expansion • Conduct competitive analysis and market research, particularly in prepaid-dominant markets (SE Asia, Africa, LATAM, Middle East), to identify product opportunities • Create high-impact content: thought leadership pieces, whitepapers, conference presentations, and strategic narratives that establish platform credibility Team Leadership & Cross-Functional Impact • Mentor and guide junior Product Managers, helping them develop telco domain expertise and product craft • Collaborate closely with engineering, data science, design, and QA leadership to align product direction with technical architecture • Partner with sales, customer success, and professional services to ensure consistent client experience from pitch through deployment and optimization • Influence company strategy with operator-informed market insights—advising leadership on where the telco CVM market is heading and where the product should be • Drive organizational alignment across product, commercial, and delivery teams on priorities, trade-offs, and release planning Required Qualifications • 8–12 years of experience, with a substantial portion (5+ years) working inside a telecom operator in CVM, prepaid commercial strategy, base management, or campaign management leadership roles • Proven track record of leading CVM programs with demonstrable P&L impact: ARPU uplift, churn reduction, subscriber growth, or revenue per recharge improvements at scale • Deep hands-on experience with enterprise CVM/campaign platforms (Adobe Campaign/AJO, Pega CDH, Unica, SAS MA, Comviva, Flytxt)—not just as a user, but involved in platform selection, implementation, and optimization • Experience leading or heavily contributing to large-scale personalization, hyper-personalization, or real-time decisioning initiatives • Strong understanding of prepaid economics at a strategic level: pricing architecture, denomination strategy, competitive benchmarking, bundle economics, and regulatory constraints • Demonstrated ability to work with data at scale: customer data platforms, event-driven architectures, data lakes, real-time processing (Kafka, GCP, AWS), and analytics platforms • Experience managing teams or cross-functional workstreams in a telco environment • Excellent stakeholder management—comfortable presenting to C-level executives, leading workshops with technical teams, and negotiating with vendors • Strong commercial acumen combined with technical fluency—credible in conversations with both the CMO and the CTO Preferred Qualifications • Direct experience in Southeast Asian, African, Middle Eastern, or other prepaid-dominant telecom markets • Experience with dynamic pricing platforms, revenue management, or automated pricing optimization in telecoms • Familiarity with hyper-personalization architectures, CDPs (Adobe Experience Platform), and real-time decisioning engines at production scale • Experience in multi-brand operator environments (e.g., managing CVM across multiple prepaid brands within one telco group) • Background in driving organizational transformation—moving operators from partner/consultant-heavy models to internal capability building • Prior product management experience at a B2B SaaS or platform company serving telecom clients • Bachelor’s degree in Business, Engineering, Data Science, or related field; MBA or advanced degree is a strong plus Why This Role • Shape product strategy with the authority of someone who’s led CVM at operator scale—your experience becomes the product’s competitive advantage • Influence how the next generation of telecom CVM platforms are built, across multiple markets and millions of subscribers • Move from single-operator impact to multi-market product impact—your decisions scale across every client deployment • Senior leadership role with visibility into company strategy, client relationships, and market positioning • Competitive compensation, equity participation, and a clear path to product leadership

Requirements

• CVM functions
• personalization programs
• campaign platform implementations
• P&L outcomes
• product strategy
• roadmap development
• client engagements
• mentor junior PMs
• data processing
• analytics
• reporting
• dynamic pricing

Qualifications

• Bachelor’s degree in Business, Engineering, Data Science, or related field
• MBA or advanced degree is a strong plus

Preferred Technologies

• CVM functions
• personalization programs
• campaign platform implementations
• P&L outcomes
• product strategy
• roadmap development
• client engagements
• mentor junior PMs
• data processing
• analytics
• reporting
• dynamic pricing