Senior Product Manager

About the job

Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Responsibilities Strategy & Vision 1. Define long-term product vision, strategy, and roadmap across organizational boundaries 2. Write product framing memos emphasizing AI as a core differentiator 3. Translate complex AI concepts into business value for executives and customers 4. Build consensus across cross-functional teams, partners, and senior leadership 5. Assess partnership and acquisition opportunities. Customer & Market Intelligence 1. Lead AI-powered analysis of customer signals (usage, telemetry, feedback) to identify unmet needs 2. Conduct competitive analyses and market research as subject matter expert 3. Engage directly with customers through 1:1 interactions and broader forums 4. Share strategic insights with senior stakeholders to drive cross-team alignment. Product Development: 1. Own product roadmap, prioritize backlog, and manage tradeoffs with engineering teams 2. Lead feature definition and collaborate with Design on UX, APIs, and functionality 3. Partner with data science teams on model objectives, training data, and AI metrics 4. Drive MVP development using AI prototyping tools and auto-generated workflows 5. Ensure quality, security, and ethical standards are met. Go-to-Market: 1. Define release criteria, customer acquisition, and monetization strategies 2. Create strategy from private preview to general availability 3. Build marketing plans and content supporting product launches 4. Evangelize products at Executive Briefing Centers and industry events 5. Present to stakeholders, partners, analysts, and customers. Metrics & Performance: 1. Define and track OKRs and KPIs (engagement, usage, revenue, NPS, profitability) 2. Set AI-specific success metrics (precision/recall, relevance scores) 3. Ensure proper telemetry and data collection with engineering partners 4. Understand COGS deeply and drive profitability improvements 5. Conduct advanced analytics and drive data-driven decisions. Customer Engagement: 1. Build trust with key customers and maintain communication throughout product lifecycle 2. Lead customer communities and engagement programs 3. Drive support process improvements using AI-driven workflows 4. Utilize customer personas and AI-based research for effective communication. Qualifications 1. 8+ years product management experience with complex, cross-organizational products 2. Deep AI/ML expertise with proven ability to integrate AI-first thinking into strategy. 3. Track record defining product vision that drives significant business impact. 4. Strong technical background (APIs, infrastructure, AI modeling). 5. Expert stakeholder management and ability to influence senior leadership. 6. Strong analytical skills with OKR/KPI definition and tracking experience. 7. Go-to-market planning and product launch experience.