Senior Program Manager

About the job

Join our Customer Trust team at Amazon Pay to lead end-to-end fraud prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets. Key job responsibilities - Design and implement comprehensive risk management programs to protect payment transactions across multiple geographic regions - Partner with product and machine learning teams to develop automated fraud detection and prevention solutions - Create and standardize investigation protocols to improve accuracy and resolution time for fraud cases - Lead cross-functional initiatives with Analytics, Product, and Engineering teams to identify and address security vulnerabilities - Develop measurement frameworks and analytics dashboards to monitor program effectiveness and drive data-driven decisions - Build and maintain relationships with external partners to strengthen fraud prevention capabilities - Establish best practices and standardized processes for emerging markets in Latin America, Middle East, and Asia Pacific regions - Collaborate with marketing teams to develop customer education programs on payment security and fraud prevention.

Requirements

• Fraud Prevention
• Risk Management
• Data Analytics

Qualifications

• Master's degree
• 4+ years of relevant industry experience

Preferred Technologies

• Fraud Prevention
• Risk Management
• Data Analytics

About the company

Amazon Pay is a digital payment platform that allows customers to make purchases and manage payments for services and products. Amazon is committed to enhancing user experience through innovations in payment processing to ensure a seamless transaction process.