Senior Program Manager

About the job

Job Description At Amazon, our vision is to be ‘earth’s most customer centric company’. In pursuit of the same, we constantly challenge ourselves to build/enable paradigm changing customer experiences such as – payment on delivery, no questions asked returns, instant refunds and various others. While such customer centric policies build trust with our customers, these are also taken advantage of by various bad actors (buyers, sellers, vendors, etc). Such abuse/misuse of our policies, results in increasing the cost of our operations. At Returns & CoBW, we aspire to reduce cost of customer returns & associated business waste to zero - zero defects, zero waste, zero abuse. We build, influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics, delivering positive P&L impact while maintaining our highest bar on customer experience. As a Senior Program Manager, you will be a core member of the Returns & CoBW team. You will design & deliver on a strategy for Amazon to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns. You will run multiple high-impact, high-visibility programs, collaborating with various cross-functional teams at Amazon (Category, Operations, Customer Service, Machine Learning, Abuse Prevention/Investigation, etc), taking high-judgement yet data-backed decisions. Key job responsibilities • Operate as a single-threaded owner to drive & deliver business goals end-to-end. • Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns. • Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse. • Monitor/swiftly act on, changing abuse patterns that risk Amazon's P&L. • Own various business reviews & documents that articulate clearly - program goals, desired outcomes, risks & mitigation plans. • Advise & influence leadership/stakeholder teams on various trade-off decisions. • Monitor industry changes & trends to drive key policy implementations. Basic Qualifications: - full-time MBA program in management, business administration, economics, engineering, marketing - Experience as a program manager - Experience defining program requirements and using data and metrics to drive improvements - 5+ years of working cross functionally with tech and non-tech teams experience Preferred Qualifications: - Experience with an e-commerce company Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Requirements

• Program management
• E-commerce
• Data analysis
• Stakeholder engagement

Qualifications

• MBA
• Experience as a program manager

Preferred Technologies

• Program management
• E-commerce
• Data analysis
• Stakeholder engagement