Senior Program Manager

About the job

About the Role The Senior Program Manager is a strategic leadership role responsible for managing a portfolio of projects focused on delivering ServiceNow Strategic Portfolio Management (SPM) capabilities. This individual will oversee multiple initiatives, ensuring timely delivery, stakeholder alignment, and maximum value realization. Key Responsibilities Program Leadership & Delivery • Lead the planning, execution, and delivery of multiple ServiceNow projects related to SPM, ensuring alignment with enterprise objectives. • Develop and maintain project roadmaps, timelines, and resource plans to meet strategic milestones. • Coordinate cross-functional teams, including IT, business units, vendors, and engineering teams, to ensure seamless project execution. • Implement best practices in project management, risk mitigation, and change management to ensure successful delivery. Stakeholder Engagement & Communication • Act as the primary point of contact for executive sponsors, business leaders, and project teams. • Facilitate stakeholder alignment, manage expectations, and communicate project status, risks, and issues effectively. • Foster collaboration across departments to ensure project dependencies and priorities are managed effectively. Governance & Quality Assurance • Establish and enforce project governance frameworks, standards, and reporting mechanisms. • Conduct regular project reviews, audits, and quality checks to ensure adherence to scope, schedule, and budget. • Ensure all projects comply with security, privacy, and regulatory standards. Portfolio & Resource Management • Manage a set of projects delivering ServiceNow SPM capabilities, ensuring optimal resource allocation. • Track project budgets, timelines, and deliverables, and implement corrective actions as needed. • Prioritize initiatives based on business impact, technical feasibility, and strategic alignment. Continuous Improvement & Innovation • Identify opportunities for process improvements, automation, and innovative delivery practices. • Stay informed on ServiceNow product updates, industry best practices, and emerging trends to enhance project outcomes. Team & Vendor Management • Lead and coordinate multiple engineering and project teams across multiple geographies (India, Middle East & Europe) responsible for platform development, customization, and integrations. • Manage relationships with ServiceNow and third-party vendors, including contract negotiations and compliance. • Mentor project managers and team leads to build capabilities and ensure high-performance delivery. Required Qualifications • 15+ years of experience in program and project management within enterprise IT environments. • Proven success managing large, complex portfolios of ServiceNow or similar enterprise platform projects. • Strong understanding of ServiceNow SPM, and related modules. • Expertise in Agile, Scrum, or other delivery methodologies. • Excellent stakeholder management, leadership, and communication skills. • Ability to manage cross-functional teams and deliver multiple projects simultaneously.