Senior Project Manager

About the job

At Pepper Content, you will : • Cultivating solid relationships with clients through the provision of exceptional after-sales service. • Creating a positive onboarding experience for new clients. • Responsible for driving revenue of existing accounts with delivery and quality management • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. • Maintaining an accurate record of all existing and potential clients. • Inspire repeat business from clients. • Responding to client inquiries in a timely and professional manner. • Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings • Ensure timely receivables and cash flow from clients • Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders. • Prepare and present timely team and client updates at all stages of the engagement Should apply if you have : • At least 6+ years of experience in enterprise project management and customer success roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus) • Working with large enterprise is an important must-have for this role • Analytical skills, handy with excel and numbers a must for this role • Have a strong problem-solving mindset and work actively towards unblocking barriers that hinder the experience of the customer • Have excellent verbal, written communication, and presentation skills. • Have strong stakeholder management skills • Have a willingness to be flexible : Works beyond what is described in the job description. • Understand the market and competitor activities. • Be able to seek out the appropriate contact in a targeted organization • Ability to respectfully handle complaints / escalations Benefits at Pepper : • Paid leaves for new parents • Paid menstrual Leave • Flexible work timings • Medical Insurance coverage for all employees and dependents including Parents or in-laws • COVID 19 insurance coverage for all employees and dependents including Parents or in-laws.