Senior Project Owner / Project Manager

About the job

REMOTE Senior Project Owner / Project Manager – Technology Team ARDEM Data Services Private Limited UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India Telephone: 915.130.3150 Email: Recruitment_ARDEMDataServices@ardem.com Department: Technology / Software Development Work Mode: Work From Home (WFH), Full Time Experience: Minimum 10 Years (Development Background) Location: Tier-1 Cities Only (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune,Kolkata) Time Zone: Candidate should be comfortable working in US time zone overlap and attending client calls accordingly. About Ardem ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management. Role Summary We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own end to end delivery of multiple concurrent projects while supporting a high-performing remote team. Key Responsibilities Project & Delivery Management • Own and manage multiple concurrent technology projects from initiation to production release • Define project scope, timelines, milestones, and resource allocation plans • Distribute tasks effectively across a team of developers, QA, and support engineers • Track assigned work daily, follow up on progress, and proactively remove blockers • Ensure all projects meet deadlines and quality benchmarks without compromise • Participate actively in production activities and take full accountability for live deployments US Client Management • Serve as the Technology single point of contact for all assigned US clients • Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required) • Resolve client queries, manage escalations, and ensure high client satisfaction • Showcase company-developed applications and software demos confidently to clients • Translate complex client requirements into clear technical deliverables for the team Team Leadership • Lead, mentor, and performance-manage a distributed remote team of technical members • Foster accountability, ownership, and a high-delivery culture within the team • Conduct sprint planning, stand-ups, retrospectives, and performance reviews • Identify skill gaps and work with HR/training teams to bridge them Process & Operations • Deeply understand ARDEM’s internal processes and align project execution accordingly • Ensure development standards and best practices are followed across all projects • Manage crisis situations with composure, identify root causes and drive swift resolution • Coordinate with cross-functional teams including HR, Operations, Training, and QA • Maintain project documentation, status reports, and risk registers Required Experience • 10+ years of total experience in software development and project management • 5–7 years of hands-on coding experience in one or more technologies listed below • 2–3 years in a team management or tech lead role overseeing 5+ members • Proven experience managing multiple simultaneous projects in a remote/WFH environment • Prior experience working with US-based clients strong understanding of US work culture and expectations Technical Skills • Python: scripting, automation, data processing, backend services • JavaScript / Node.js: server-side development, REST APIs, async workflows • .NET Core: enterprise application development and service integration • SQL Databases: query optimization, schema design, stored procedures • Familiarity with CI/CD pipelines, Git workflows, and deployment processes • Ability to review code, understand architectural decisions, and guide the team technically Skills & Competencies • Exceptional verbal and written communication skills in English client-facing confidence is a must • Strong crisis management and conflict resolution ability under tight deadlines • Highly organized with a structured approach to planning, prioritization, and execution • Self-driven and accountable capable of operating independently in a remote environment • Strong presentation skills able to demo software to non-technical stakeholders • Empathetic leadership style with the ability to motivate and align diverse team members Qualifications • Bachelor’s or master’s degree in computer science • PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor) • Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage LOCATION PREFERENCE • Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata • This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory. Additional Requirements This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements: • Laptop or Desktop: • Operating System: Windows • Screen Size: 14 Inches • Screen Resolution: FHD (1920×1080) • Processor: I5 or higher • RAM: Minimum 8GB (Must) • Type: Windows Laptop • Software: AnyDesk • Internet Speed: 100 Mbps or higher. About ARDEM ARDEM is a leading Business Process Outsourcing and Business Process Automation Service provider. For over twenty years ARDEM has successfully delivered business process outsourcing and business process automation services to our clients in USA and Canada. We are growing rapidly. We are constantly innovating to become a better service provider for our customers. We continuously strive for excellence to become the Best Business Process Outsourcing and Business Process Automation company. NOTE! ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.