Senior Project / Program Manager

About the job

The Senior Project / Program Manager will lead complex, multi‑stream initiatives across technology, operations, and transformation domains. This role requires a seasoned leader who can drive end‑to‑end delivery, manage cross‑functional teams, and ensure strategic alignment with business goals. Key Responsibilities Program & Project Leadership • Lead planning, execution, monitoring, and delivery of large‑scale projects and multi‑phase programs. • Define program scope, objectives, timelines, and success metrics in alignment with business strategy. • Manage interdependencies, risks, and constraints across multiple workstreams. • Ensure delivery excellence through structured governance, reporting, and stakeholder alignment. Stakeholder & Communication Management • Engage with senior leadership, business owners, and technical teams to ensure clarity and alignment. • Facilitate steering committee meetings, executive updates, and cross‑functional workshops. • Build strong relationships across global teams to drive collaboration and decision‑making. Financial & Resource Management • Develop and manage program budgets, forecasts, and financial reporting. • Optimize resource allocation across teams and vendors to ensure efficient delivery. • Track ROI, benefits realization, and long‑term value creation. Process, Governance & Quality Assurance • Establish and maintain PMO standards, frameworks, and best practices. • Implement risk management, change control, and issue‑resolution processes. • Drive continuous improvement through retrospectives, lessons learned, and process optimization. Technology & Transformation Delivery • Oversee delivery of technology‑driven initiatives including cloud migrations, automation programs, AI‑enabled solutions, and enterprise platform rollouts. • Collaborate with engineering, product, and operations teams to ensure seamless execution. • Support adoption of Agile, hybrid, or traditional delivery methodologies based on project needs. Required Skills & Experience • 12+ years of experience managing complex projects and programs in technology, operations, or transformation environments. • Strong command of project management methodologies (Agile, Waterfall, Hybrid). • Proven ability to manage cross‑functional teams, vendors, and global stakeholders. • Experience with enterprise tools such as Jira, MS Project, Confluence, Azure DevOps, or similar. • Excellent communication, negotiation, and leadership skills. • Strong analytical mindset with the ability to solve problems and make data‑driven decisions. Preferred Qualifications • Certifications: PMP, PgMP, PRINCE2, Agile/Scrum Master, SAFe, or equivalent. • Experience delivering cloud, automation, or AI‑driven transformation programs. • Exposure to budgeting, portfolio management, and enterprise PMO environments. • Background in BPO, IT services, product engineering, or digital transformation.

Requirements

• Project Management
• Governance
• Communication Skills
• Agile
• Waterfall

Qualifications

• PMP
• PgMP
• PRINCE2
• Agile/Scrum Master
• SAFe

Preferred Technologies

• Project Management
• Governance
• Communication Skills
• Agile
• Waterfall