Senior Relationship Manager - Corporate Coverage

About the job

Role/Job Title: Senior Relationship Manager - Corporate Coverage Function/ Department: Wholesale Banking Job Purpose: The job purpose is to spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade. Roles & Responsibilities: • Ensure seamless customer onboarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice. • This role further entails the responsibility of understanding client needs, business and sector characteristics. • Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies. • The role bearer is accountable for customer acquisition, due diligence and recovery. • Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high-quality clients. • Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank. • Gather and leverage market intelligence to incorporate best practices. • Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business-critical goals. • Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes. • Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance. • Ensure high-quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business. Educational Qualification: Graduation: Any graduate Post Graduation: Any post-graduate Experience: 10-18 years of experience in relationship management.