Senior Sales Transactions Administrator

About the job

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. Job Summary The Senior Sales Transactions Administrator handles administrative tasks for account executives and sales representatives related to all transactional requests, and acts as a SME as it relates to all department process and procedures. Responsibilities Transactional Processing • Monitors and manages quote request queues. • Is responsible for the creation of New, MACD, Amendment, Renewal, and Termination quotes and service orders. • Validates quoting info provided by Account Executive for non-standard quotes. • Follows up directly with AE on any clarifications or additional info required. • Is responsible for accurate and timely creation of all assigned quote requests, including initial quotes and revisions to existing quotes. • Ensures any/all non-system-managed approvals are properly obtained before quotes or other legal documents are released to customers. • Maintains complete and expert process knowledge and has the ability to coach/mentor junior QSS team members. • Contributes to RPO discussions, functional design & business requirements documents as required. Data Validation • Ensures that all requests are processed accurately as per the request. • Is required to investigate data issues related to specific transactions. • Works on larger data investigation activities in order to correct database issues. Document Routing Administration Service Order Validation & Configuration • Maintains complete and expert process knowledge and can coach/mentor junior order management team members. • Contributes to RPO discussions, functional design & business requirements documents as required. • Assures accuracy of sales engineering specifications as per CRD documentation. • Maintains the ability to work all OM configuration requests from their respective queue within established SLO's. • Contributes in secondary responsibilities outside of pure order management tasks. • Takes on large project work and support all external requests related to established process. • Configures orders in the system "as-designed" and ensure work order creation and fulfillment dates. • Coordinates all in-flight service order changes/requests as needed. • Works in unison with the training resource to ensure that all processes and documentation is accurate and up to date. Qualifications • 3+ years experience preferred. • Bachelor's degree preferred.

Requirements

• Transactional Processing
• Data Validation
• Document Routing
• Service Order Configuration

Qualifications

• Bachelor's degree preferred
• 3+ years experience preferred

Preferred Technologies

• Transactional Processing
• Data Validation
• Document Routing
• Service Order Configuration

About the company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.