Senior Specialist, Financial Transactions

About the job

About CIBC India: CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. What You’ll Be Doing (Position Summary): The Senior Specialist, Financial Transactions is responsible for ensuring that all financial transactions are completed in accordance with established procedures and due diligence requirements for clients across various market segments supported by the Business Client Centre (BCC). This role provides guidance to Financial Transactions Processors, supports escalations, overrides, and assists the manager in day-to-day operations to ensure operational excellence and compliance. At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview. How You’ll Succeed (Responsibilities): • Oversee and ensure service requests are completed within SLAs, monitoring daily data for productivity, accountability, and accuracy. • Manage and resolve all escalations related to the team, engaging business partners and BCC teams as needed. • Review and provide guidance on complex service requests, ensuring requirements are met and processing risks are mitigated. • Identify and forward complex or non-standard documents to the legal department for review; provide guidance on legal opinions to team members. • Ensure proper documentation and authorization for payment processing. • Assist Relationship team and colleagues with complex transaction processing queries. • Address gaps in Financial Transactions processes and escalate unresolved issues to BCC leadership as required. • Ensure Suspense accounts are operated in accordance with CIBC’s policies. • Identify and recommend improvements to operational efficiency and advise management on process enhancements. • Stay current on internal and external developments to respond to customer needs effectively. • Perform additional duties or projects as assigned by the Manager, Financial Transactions.

Requirements

• Financial transaction processing
• Risk management
• Problem-solving

Qualifications

• Bachelor's degree in business, Finance, Operations Management or related field

Preferred Technologies

• Financial transaction processing
• Risk management
• Problem-solving

Benefits

• Competitive fixed pay
• Performance-based incentive programs
• Family-first benefits program
• Employer contributions for retirement
• Attractive time off and leave offerings

About the company

CIBC India serves as a technology and operations hub for CIBC, facilitating digital banking and client onboarding. CIBC India focuses on creating a culture that values progress and belonging, backed by a commitment to ongoing learning and support for employee development.