Senior Specialist – Learning and Development

About the job

Senior Specialist – Learning and Development Role Expectations – Who We Are Looking For We are looking for a strong, hands-on Learning and Development professional who has a deep understanding of how the L&D function operates in an IT services environment. This is not a desk-only or JD-driven role. The candidate must be capable of managing end-to-end L&D operations. Mandatory Experience Requirements: Candidates must have solid, hands-on experience in: • L&D operations • Training governance • Stakeholder coordination • Program design, execution, and evaluation • Data tracking, reporting, and documentation Role Summary: The Senior Specialist – Learning and Development plays a key role in designing, delivering, and driving high-quality learning experiences across the organization. This role combines facilitation, instructional design, content creation, learning operations, and close partnership with internal stakeholders. Key Responsibilities: • Facilitation, Content Creation and Design, Proctoring – 70 percent • Training Delivery and Facilitation • Deliver high-impact training programs across technical, behavioural, functional, and onboarding modules. • Facilitate virtual and classroom sessions using adult learning principles and interactive methodologies. • Conduct assessments, case studies, and post-session evaluations. • Instructional Design and Content Development • Create learning content including presentations, facilitator guides, learner workbooks, scripts, and microlearning modules. • Convert business requirements into structured learning experiences. • Build e-learning content and storyboards aligned with organizational design standards. • Enhance existing learning materials to improve effectiveness and learner engagement. • L&D Asset Design • Design learning collaterals such as infographics, job aids, handouts, SOPs, playbooks, and video-based learning content. • Ensure content consistency, visual alignment, and brand compliance. • Training Proctoring and Assessment Management • Manage and proctor certification exams, assessments, and knowledge checks. • Ensure test integrity, process compliance, and documentation accuracy. • Publish proctoring reports and maintain certification logs. • Learning Partner Responsibilities – 20 percent • Collaborate closely with BU Heads, People Partners, and stakeholders to understand capability needs. • Translate business skill gaps into structured learning plans. • Provide consultation on learning strategies, training paths, and career development frameworks. • Support implementation of organizational learning initiatives such as leadership programs, academies, and certification drives. • Track learning impact, analyze performance data, and share insights with leadership. • L&D Coordination and Operations – 10 percent • Manage end-to-end logistics for training programs including scheduling, communication, attendance, feedback tracking, and reporting. • Coordinate with vendors, trainers, and external partners for program execution. • Maintain L&D dashboards, MIS reports, trackers, and learning repositories. • Ensure compliance with internal learning SOPs and audit requirements. Required Skills and Competencies: • Technical and Functional Skills • Strong facilitation and public speaking skills. • Expertise in instructional design and adult learning methodologies. • Proficiency in MS Office, LMS platforms, and content design tools such as Canva and Articulate. • Experience with virtual training platforms including Teams, Zoom, and Webex. • Understanding of assessment methods and certification frameworks. • Behavioural Competencies • Strong stakeholder management and relationship-building skills. • Excellent written and verbal communication. • Attention to detail and structured thinking. • Problem-solving and decision-making ability. • Effective time management and multitasking skills. Qualifications: • Bachelor’s or Master’s degree in HR, Education, Psychology, or an equivalent field. • 4–7+ years of experience in Learning and Development, instructional design, or facilitation. • Training or instructional design certifications are an added advantage. Success Indicators: • High learner satisfaction and training effectiveness scores. • Increased adoption of learning programs across business units. • On-time delivery of learning assets and learning initiatives. • Improved competency levels measured through assessments and performance outcomes.

Requirements

• Facilitation
• Instructional Design
• Content Creation
• Stakeholder Management

Qualifications

• Bachelor’s or Master’s degree in HR, Education, Psychology or related field
• 4–7+ years of experience in L&D or instructional design

Preferred Technologies

• Facilitation
• Instructional Design
• Content Creation
• Stakeholder Management